Return to Job Search Lead Quality Assurance Analyst

U-Haul is searching for a Lead QA Analyst to join an upstart Development Team. Come join a financially stable and ever-expanding IT organization to be part of the quest to elevate us to the next level.  

About U-Haul IT Team:

The technology staff at U-Haul understands that exceptional software and systems designs are integral to not only serving our users but enabling us to be the leaders in software development within our industry. The ability to quickly pivot as demands arise are supported by a foundation of emphasis on Agile team collaboration that are key to delivering world class solutions. No idea too small, no endeavor too big as we embrace the mantra everyone is capable of contributing value and that the total effectiveness of a group interacting with one another is far greater than the sum of its parts. Our work environment promotes self-management with flexible hours as well as full-time work from home.

About the Job:

The upstart Development Team includes both customer-facing web experiences and internal tools to manage the process of payments within U-Haul. If you have a passion for building a positive customer experience using technology, this is the team for you.

We are seeking a professional Lead QA Analyst to join our U-Haul family and support our applications. This position will be supporting one of our newest Software Development Teams working around our Payment Systems. As a Lead QA Analyst, you will be responsible for designing and executing test scenarios for software usability. You will test new features and functionality, proactively identify issues, and participate in the research for identifying the root-cause of a report, providing system developers with clear and concise written documentation and problem description when encountered. You will be leading and mentoring QA Analysts in the team. You must be passionate about creating quality software for our customers! Experience with automated testing tools a definite plus.

The primary roles and responsibilities of this position include the following:

Drive quality and reliability efforts for all Enterprise software-based solutions.Establish and manage Agile based testing standards across the team.Ensure sufficient test plans, scenarios, test tasks and test cases are in place that allow all changes to be assessed across multiple platforms.Review all test related deliverables from the team for completion and accuracy and provide feedback where necessary.Partner with the development teams to proactively find and eliminate problems before they impact the customer.Identify and drive improvements that up-level the skillset of the team and provide value to the organization.Establish and track standardized metrics for review with the QA and Development teams to determine where improvements are needed.Create and monitor Application performance metrics to isolate potential problem areas and trends before customers are negatively impacted.Actively engage with the development teams throughout the planning process to clarify scope of work and deliverables.Ensure the team has the tools and expertise needed to conduct various forms of testing (Smoke, Regression, Functional, Exploratory, API, etc.)Solicit feedback on U-Haul applications from key stakeholders and team members and identify opportunities for improvement.Develop testing programs that address areas such as database impacts, software scenarios, regression testing, negative testing, error or bug retests, test automation or usability.Apply Agile and DevOps principles throughout the test process. Proactively identify patterns and trends in reported issues pertaining to application functionality, performance, specific use, and organic growth using software tools and monitoring systems.

Education/Experience:

At least 10+ years’ experience software development, testing, and/or technical support experienceMust have a strong interest in technology and its advancement and be able to translate technical terms and processes to the appropriate audience.Must have excellent communications skills (verbal and written) and be detailed oriented.Knowledge of the practical application of engineering science and technology, including applied principles, techniques, procedures, and equipment, along with design techniques, tools, and principles is essential.Must be a U.S. citizen or have proof of U.S. employment authorization for this position.

Preferred Skills:

Experience using Azure DevOps, SQL, and C#.

Perks of joining the U-Haul fleet:

Get your career moving with a company who empowers team members to the healthiest version of themselves! We provide robust wellness benefits, events, and resources to help team members become the happiest and healthiest they can be.

U-Haul Offers: 

Full Medical coverage Prescription plans Dental & Vision Plans Registered Dietitian Program  Weight Watchers  Onsite medical clinic for you and your family Career stability Opportunities for advancement Valuable on-the-job training Tuition reimbursement program Free online courses for personal and professional development at U-Haul University® Business and travel insurance You Matter Employee Assistance Program Paid holidays, vacation, and sick days  Employee Stock Ownership Plan (ESOP) 401(k) Savings Plan Life insurance Critical Illness/Group Accident 24-hour physician available for kids Subsidized gym/ membership MetLaw Legal program MetLife auto and home insurance Mindset App Program Discounts on cell phone plans, hotels, and more LifeLock identity Theft Savvy consumer wellness programs- from health care tips to financial wellness Dave Ramsey’s SmartDollar Program U-Haul Federal Credit UnionWellness Programs 

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.