Under limited direction, responsible for all day-to-day practice office operations including appointment scheduling, securing referrals, patient flow, physician assistance through triage of patients, collecting and processing billing and financial information, collecting statistical data, preparing reports, and marketing the practice. Ensures that a productive working atmosphere is maintained, and that friendly, courteous patient service is provided at all times.
Principal Responsibilities and Tasks
The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified. These tasks are in addition to regular duties outlined in the job description for Radiology Technologist.
1. Fosters service culture through maintaining a positive attitude in all interactions with associates and encouraging that same attitude within them.
2. Assigns daily duties and responsibilities. Co-leads team huddles.
3. Coaches fellow teammates on successful completion of all daily tasks in accordance with established quality standards.
4. Facilitates productivity and accuracy in completion of daily center activities, inclusive of daily operations task lists, reconciliation accuracy, and clean desk policy.
5. Ensures center team lives service culture and key service deliverables with each patient interaction. Promotes and models on HEART behaviors.
6. Ensures quality of care is maintained by strict adherence to patient experience guidelines and notification of physical center environment deficiencies.
7. Escalates any operational or patient issues to Director of Operations/Associate Medical Director as warranted.
8. Ensures weekly inventory is completed and required supplies based on par levels ordered.
9. Assists with enhancing the communication between clinical team and market leadership, identifying service and administrative gaps.
10. Assists with implementation of and adherence to policies and procedures for Center teammates.
11. Assists with the training, review of operations and evaluation of Center teammates in consultation with Human Resources and Director of Operations.
12. Perform other duties as assigned.
Company DescriptionThe University of Maryland Medical System is a 14-hospital system with academic, community and specialty medical services reaching every part of Maryland and beyond. UMMS is a national and regional referral center for trauma, cancer care, Neurocare, cardiac care, women’s and children’s health and physical rehabilitation. UMMS is the fourth largest private employer in the Baltimore metropolitan area and one of the top 20 employers in the state of Maryland. No organization will give you the clinical variety, the support, or the opportunities for professional growth that you’ll enjoy as a member of our team.
QualificationsEducation and Experience
High school diploma requiredOne year of work experience is required.BLS / CPR Certification requiredKnowledge, Skills and Abilities
Must be a passionate effective role model for patient experience and employee engagement.An outstanding bedside manner with both pediatric and adult patients.A positive and energetic attitude which inspires other team members.Demonstrated ability and strong commitment to exceptional patient care and customer service principles.Possess excellent organizational and record keeping skills.Ability to communicate effectively, balance multiple tasks, set priorities, and solve problems independently.High standard of work ethicAbility to multi-task and work in a small group dynamic autonomously,Ability to see, hear, and accurately read and write medical terminologyAbility to work will under high pressure situations in a fast track environmentTechnology proficiency is critical, including previous EMR experience and knowledge of Microsoft software products such as Outlook, Word, PowerPoint and Excel. Prior experience with PV preferred. Type 45 WPM.Ability to work 8 or 12 hour shifts, overtime, on-call, weekends, and holidays as needed.Must have reliable, independent transportation in order to travel to various locations during any given shift.Required Physical and Environmental Demands
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to lift 15-30 lbs.
Required to move from one location to another within and outside of the building; push, pull and reach; bend; stand for long periods of time; and sit for long periods of time.
Must be able to speak and write English fluently.
Additional InformationAll your information will be kept confidential according to EEO guidelines.
Compensation:
Pay Range: $37.17-$39.24
Other Compensation (if applicable): N/A
Review the 2024-2025 UMMS Benefits Guide