Position: Lead Registration Representative – Clinic  

Location: Munster, IN 

Job Summary:

Under the direction of the Network Manager and/or Office Supervisor, the Registration Representative will be responsible to greet and assist patients and visitors.  Ascertains the patient's needs and directs them accordingly. The Registration Rep will register patients in accordance with established standards and policies.  Performs all front office duties including performing check-in functions, verifying patient information is up-to-date and documented in the computer and chart, answering the telephones, scheduling patient appointments, entering physician charges daily, balancing the cash drawer daily, and collection of all self-pay monies, co-pays, and patients balances. The Lead Registration Representative will assist in monitoring and organizing job duties and tasks within the department.

Education/ Experience Requirements:

·       High School diploma (or GED equivalent) required.

·       Minimum of 2 years' experience in a medical office setting preferred.

·       Previous experience with EPIC electronic medical record system preferred.

·       Proficiency with Windows based desktop application is required.

·       PC keyboard data entry skills are required as well as the ability to type.

·       Basic knowledge of computers, office equipment, medical terminology, and health insurance/managed care plans is required. 

·       CPT/ICD-10 coding knowledge is preferred.

·       Excellent attitude, interpersonal skills, and communication abilities are necessary to interact with patients, physicians, and other hospital staff. 

·       Ability to handle multiple tasks in a fast paced environment is required.

·       Must possess the maturity to deal effectively with patients and co-workers to handle stressful situations, problem solving, and flexibility with hours.