Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
Provide personalized care and service by consistently demonstrating our I CARE values:INTEGRITY: We are honest and ethical in all we say and do.COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.ACCOUNTABILITY: We hold ourselves accountable for all our actions.RESPECT: We treat every individual as a person of worth, dignity, and value.EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.Practices the Caring and Serving ModelDelivers personalized service using HM Service StandardsProvides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given jobDisplays cultural humility, diversity, equity and inclusion principlesActively supports the organization's vision, fulfills the mission and abides by the I CARE values Responsibilities PEOPLE ESSENTIAL FUNCTIONS
Promotes a positive work environment and leads the team to be dynamic and a focused work unit that actively helps one other to achieve optimal department results. Collaborates with all members of the patient care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner. Role models to team members effective communication skills, assisting in their development of such skillsServes as resource to colleagues, physicians and nursing for best therapy practices and education of such. Develops and presents educational and formal training programs. Provides feedback to management on team member performance and conduct. Develops skills of team members and continually assists with improving skills, performance and outcomesServes as preceptor, mentor and resource to other therapists and employees, helping to advance their professional practice at HM, providing guidance with project development, implementation, evaluation, research, and where applicable, publication. Precepts clinical rotations and orients new therapists and staff. Teaches and provides guidance to other therapists, technicians and support staffConducts self in a manner that is congruent with cultural diversity, equity and inclusion principles. Initiates/drives towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability
SERVICE ESSENTIAL FUNCTIONS
Performs complete and comprehensive evaluation of patients to identify patient's level of function and to develop the plan of care. Provides education to patients, patient's family members, and/or caregivers. Consistently evaluates the patient's comprehension and adapts teaching methods accordinglyEffectively implements protocols and objectives with team members to result in optimization of staff performance, teamwork, patient safety, and customer service. Establishes and maintains professional relationships, trust and credibility with all on the healthcare team, serving as primary point of contact for physicians for service area, shift and/or specialtyServes as liaison between team members, and management, resolving routine matters for the assigned service line(s), shift, and/or clinics. Assists management as needed in daily operations. Drives improvement of department score for patient satisfaction, through role modeling accountability of service standards
QUALITY/SAFETY ESSENTIAL FUNCTIONS
Assesses patients regularly, monitoring progress towards treatment goals, modifying goals, plan, or program as indicated. Proactively anticipates the complications/limitations associated with certain procedures and addresses for optimum outcomes. Collaborates and communicates with the healthcare team modifications to patient's treatment plan, progress, and discharge planningOversees the work flow, caseload and patient processes and treatments for assigned team/area, ensuring quality outcomes and the safety of the patient, adjusting activities as applicable. Coordinates activities for the service line(s), shift, and/or clinics; and as requested for the departmentProactively identifies opportunities for corrective action, leads process improvement providing recommendations, and contributes to meeting department and hospital targets for quality and safetyCoordinates, monitors and reports on various quality and safety metrics for the practice area and/or department. Develops and implements initiatives to improve the patient experience
FINANCE ESSENTIAL FUNCTIONS
Monitors the accuracy and completion of documentation of patient education and procedures performed in a timely manner in the patient record. Enters charges for services provided, and performs charges reconciliation, as applicableUtilizes resources with cost effectiveness and value creation in mind. Self-motivated to independently manage time effectively and prioritize daily tasks, assisting coworkers as needed
GROWTH/INNOVATION ESSENTIAL FUNCTIONSLeads department projects, programs and hospital committees. Actively participates in and/or leads HM-related and approved hospital/community teaching opportunities, community services and/or functionsSeeks opportunities to identify self-development needs and takes appropriate action. Pursues opportunities to continually develop as a team lead. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an on-going basis
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. Qualifications EDUCATION
Graduate of education program approved by the credentialing body for the required credential(s) indicated below in the Certifications, Licenses and Registrations section.
WORK EXPERIENCE
Four years of experience as a Speech, Occupational or Physicial Therapist with demonstrated progressive leadership skills License/Certification LICENSES AND CERTIFICATIONS - REQUIRED
PT - Physical Therapist - State Licensure PT-Temp - Physical Therapist Temporary - State Licensure OT - Occupational Therapy - State Licensure OT-Temp - Temporary Occupational Therapist - Registered - State Licensure SLP - Speech Language Pathologist - State Licensure SLP-Temp - Speech Language Pathologist - Temporary State Licensure BLS - Basic Life Support (AHA)
LICENSES AND CERTIFICATIONS - PREFERRED
Specialty certification KSA/ Supplemental Data KNOWLEDGE, SKILLS, AND ABILITIES
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluationsSufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or securityAbility to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principlesDemonstrates expertise and mastery of clinical skills and execution thereof in treatments provided and/or for a particular patient populationAbility to work independently, capable of handling challenging/difficult therapy procedures and patient care situations; demonstrates sound judgmentAbility to coach and develop strong interpersonal, teamwork, and leadership skills with all levels of the healthcare teamExhibits excellent delivery of customer service to all patients, visitors, physicians and co-workers; demonstrates ability to establish and maintain highly effective professional relationships with physiciansPossesses proficient computer knowledge; operates multiple computer systems and standard Rehabilitation equipmentDemonstrates professional and technical competence in the selection, evaluation, utilization of treatment plansDemonstrates excellent time/project management skills and ability to effectively coordinate efforts and outcomes for the assigned area
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
Uniform NoScrubs YesBusiness professional NoOther (department approved) Yes
ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.
On Call* No
TRAVEL**
**Travel specifications may vary by department**
May require travel within the Houston Metropolitan area NoMay require travel outside Houston Metropolitan area No Company Profile
Since 1998, Houston Methodist Sugar Land Hospital has been serving Fort Bend and the surrounding counties. Residents have come to rely on a level of compassionate care and leading-edge technology that was once available only in the Texas Medical Center. Houston Methodist Sugar Land Hospital tied for No. 4 in Houston and No. 6 (three-way tie) in Texas in U.S. News & World Report’s best hospital rankings in 2020. With 316 operating beds, 24 operating rooms and over 2,400 employees, Houston Methodist Sugar Land Hospital was designed to provide comprehensive, personalized care for the community.
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