What You Will Do​

Provide phone and email support for inquiries from sales teams and healthcare professionals.​Perform Service Order Entry, Data Cleansing, and Invoicing for services using SAP and Salesforce.​Engage with customers in a prompt, accurate, courteous, and professional manner to foster positive business relationships and deliver high-quality customer service.​Process all tasks in alignment with relevant working practices and standard operating procedures.​Offer after-hours support as needed, depending on call volume or workload demands.​Develop a strong foundation in your current role and learn additional responsibilities within one or more job families.

​Relevant Skills and Experience

HS Diploma or G.E.D (G6) – required2+ years of customer service preferredClear and concise communication skills​- Basic writing and computer skillsPassion for best-in-class customer service and ability to foster irrational customer loyaltyAbility to multi-task, work across multiple screens, and multiple applications​Work cross-functionally to drive results in multiple areas of the Depot​Desire to solve problems proactively and help our customers​Ability to maintain composure in stressful situations