Description We are looking for a Lead Representative for Customer Service, based in San Jose, California. The job function involves offering top-notch customer service while supporting our field assets program. This role offers a long-term contract employment opportunity. Responsibilities include: • Handling and resolving customer inquiries and requests related to our field assets, ensuring swift and accurate responses. • Processing and entering trial orders received in a timely manner. • Collaborating with the sales team to ensure successful trials and communicating effectively with them on alternate solutions in case a request cannot be met. • Maintaining and sharing backorder information and applying problem-solving skills to meet customer needs. • Communicating specific details on trial requests and field assets with cross-functional teams as necessary. • Holding accountability with the field on delinquent product before placing any new requests. • Entering and issuing repair orders to receive units back in-house. • Coordinating account delinquency issues with sales representatives and customers as necessary. • Maintaining data accuracy by regularly cleaning up issues found in reporting. • Using system-generated reports to aid in decision making. • Supporting all order entry for each limited launch – Endoscopy, Sports Medicine, and Communications. Requirements • Proven experience in a customer service role • Strong communication and interpersonal skills • Demonstrated ability in sales and negotiation • Familiarity with office functions and administrative tasks • Proficiency in preparing and presenting reports • Advanced skills in Microsoft Excel and Word • Ability to conduct and facilitate training sessions • Knowledge of compliance and regulatory guidelines • Experience in budget processes and financial planning • Understanding of quality control and process improvement strategies • Experience in design and email correspondence • Proficiency in Microsoft Outlook • Experience in supervising and team management • Willingness to travel as per job requirements • Excellent communication skills both written and verbal • Proven record in achieving customer satisfaction • Experience in collaborating with partners and team members • Familiarity with shipping procedures and protocols • Ability to handle customer queries and complaints effectively • Experience in process improvement techniques • Proficiency in order entry processes and systems. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .