Job Type:

Regular

Work Location:

Samsung Experience Store 8004 - Palo Alto, CA 94304

Overview:

The Lead Sales and Service Associate position is responsible for supporting the Store Management team with the day-to-day sales operation of the location and will contribute to the overall success of the store. This role will manage all HR compliance, training compliance, and delivery on all operational and sales objectives of the indirect retail sales team on all operational processes and sales objectives.

Samsung Stores are an interactive and fun product theater designed to treat shoppers to an immersive experience with Samsung’s products and services. At a Samsung Experience Store, we want customers to learn by experiencing Samsung products first-hand while receiving world-class service and sales experience. 

Some of your day-to-day tasks:

Educate customers, making it easy to test drive and learn how to use Samsung Electronics (Samsung) products.Know the right questions to ask customers to give them a complete solution to their needs and concerns.Enhance the customer experience by assisting with their journey throughout the store.Identifies and resolves store issues, informing or escalating as appropriate to the Store Manager.Drives operational compliance of procedures and policies with indirect associatesCommunicates specific event promotions, tactics, and sales objectives.Retain knowledge of current promotions, trends, merchandise features, store inventory, policies, and procedures. 

What's in it for You?

Competitive, weekly pay.Hourly pay starting at $23.00 + per hour and based on store location and candidate experience.Earn a bonus, paid quarterly.Exciting and innovative work environment.Achieving team goals.Learning with the best in class products.Work an average of 32+ hours per week.Flexible schedule during retail hours, weekends, plus weekdays.

Requirements:

Technical Knowledge: Proficient in Android HardwareUse personal wireless device (cell phone) to clock in/out per shift using store Wi-FiWork nights, weekend, and holidays One year of retail experienceHigh School Diploma or GEDVideo interview within 24 hours of screeningBackground checkThis position and potential offer of employment is contingent on your compliance with the customer’s requirement that all employees in this position be fully vaccinated against COVID-19, subject to our accommodation review process.

Not Required, but Preferable:

Retail and mall experience a plus.Bilingual (Chinese/Korean/Spanish) speaking a plus

Job Description:

Work is generally performed in a retail store environment with 90-95% of time spent in the location. Position may require occasional domestic or international travel.Accountable for meeting and exceeding goals for customer experience and reputation, store revenue and profitability.Identifies and resolves store issues, informing or escalating as appropriate to the Store Manager.Drives operational compliance of procedures and policies with indirect associates; informs store manager of any gaps in compliance and performs follow-up with indirect associates to ensure opportunities are addressed.Responsible for ensuring that all indirect associates are highly knowledgeable on client products and services; ensures associates possess the soft skills necessary to educate and empower consumers.Models effective sales and support behaviors by spending time on sales floor; observes associate/customer interactions and provides in-the-moment coaching, or recognition accordingly; performs role plays with associates to demonstrate “what good looks like”.Responsible for ensuring location maintains store standards for merchandising, product functionality, asset protection, and safety; supports store merchandising and marketing resets are executed according to standards and guidelines; supports team with basic fixture and display troubleshooting; ensures any malfunctioning displays are replaced in a timely fashion.Will provide visibility and guidance on performance goals; will coach and develop the indirect team to ensure sales objectives are met.Communicates specific event promotions, tactics, and sales objectives.Proactively identifies opportunities to improve store operations or customer experience and develops solutions with Store management team.Responsible for ensuring all escalated customer service issues are resolved.Is a point of contact to support and provide guidance to all indirect associates related and will work directly with the store management team and indirect support team to resolve concerns or issues timely.Communicates effectively between the store management team and the indirect support team on all questions, concerns or improvements needed.Performs work under time schedules and stress which are normally periodic or cyclical, including time sensitive deadlines.Position requires a variable work schedule and will require some work on evenings and weekends and may require working additional hours during product launches and holiday shopping season.Position requires a consistent commitment to policies and procedures including but not limited to attendance, confidentiality, conflict of interest, and ethical responsibilities.

Qualifications:

3 - 5 years of experience managing a high-volume retail store with experience in the consumer electronics or telecommunications industry required.Previous management experience in one or more retail disciplines including sales management, merchandising, social media, operations, inventory/asset protection and/or customer service.Previous success managing high visibility/Flagship retail locations is strongly preferred.High school diploma or equivalent required; Bachelor's strongly preferred.Demonstrated strong written and verbal communication skills including a proven ability to write in a clear and grammatically correct manner.Experience in coaching and giving timely and relevant feedback to peers or direct reports.Highly effective facilitation skills with the ability to provide relevant examples to leadership at all levels within the field sales team organization.Ability to understand the meaning and implications of KPIs and ability to use business analysis to generate, evaluate, and act on strategic options and opportunities. Ability to meet or exceed deadlines will little to no rework needed.A positive “Solve for Yes” attitude, and solutions-oriented approach to business.Excels in judgement for balancing competing priorities and advance the initiative/projects with the highest impact to the business.Breaks down projects into appropriate initiative and actions with relevant milestones and timelines.  Focuses on highest priorities and sets aside less critical tasks.Works cooperatively with others across the organization to achieve shared objectives.

Physical Requirements:

The movement and transportation of equipment is typically under 25 pounds.

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