Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Non-Exempt

Schedule Details:

Monday through Friday

Scheduled Hours:

8am-4:30pm

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

99940 - 5430 Patient Financial Services

Union:

SHARE (State Healthcare and Research Employees)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:

1. Works with and provides functional oversight to Self-Pay Follow Up Representatives and Self-Pay Account Resolution Representatives.
2. Intercedes on complex and varied account issues related to disputed accounts, cosmetic accounts, settlements, victim of violent crime accounts, payment plans, bankruptcy, statement skip accounts, and estate accounts 
3. Initiates collection activity on outstanding high dollar self pay balances and responds to and resolves complex account balances disputed by patients
4. Works accounts or special situations escalated by staff or upper management as required.
5. Works assigned system work queues within established protocols
6. Serves as liaison for all collection agency vendors and outsource vendors. 
7. Troubleshoots bad debt file transmission issues, transfers accounts to bad debt after established approval process. 
8. Processes all surcharge letters from the state, runs and maintains reports specific to self pay follow up and self-pay account resolution, submits ER bad debt evidence to the state, manages all Violence against Women Act (VAWA) accounts, and does any required follow up for Identity theft accounts
9. Communicates with other areas within the Revenue Cycle, clinics, physician offices, and insurance companies to resolve self pay balances. 
10. Documents all actions taken in the relevant billing system.
11. Completes daily statistic summary reports/logs.
12. Responds to staff’s daily inquiries regarding patient accounts.  

II. Position Qualifications:

License/Certification/Education:
Required:
1. High School Diploma required, plus additional post-secondary courses in medical billing and medical terminology.

Experience/Skill:
Required:
1. Three years of relevant work experience.
2. Thorough knowledge of third party insurance and medical terminology. 
3. Computer skills.
4. Demonstrated ability to deal effectively with the public, physicians, and others, both inside and outside of the organizations.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.