The success of General RV Center is rooted in our exceptional team, which has been growing since 1962. Our sustained growth has been fueled by our family values and passion for the RV lifestyle. Today, General RV Center stands as the Nation’s Largest Family-Owned RV Dealer, with locations nationwide and a global presence through our Internet Sales team.
Our Lead Service Advisors are at the forefront of our service department. They train and coach the service advisor team to follow and meet the General RV Center established Keep You Camping™ performance standards.
ResponsibilitiesManages all incoming service customers in the drive lane areaTrains and coaches Advisors by utilizing established processes and procedures to ensure they
are knowledgeable and compliant with Keep You Camping™ standardsSupport Advisors by helping them to prioritize their daily workload on a one-on-one basisConducts employee performance recaps for the Service Advisors to ensure the established Keep
You Camping™ standards are being metTeaches sales techniques to maximize daily service growthGenerate daily reports for Service Advisors to identify any open work orders with completed
labor that need to be closedReview the accuracy of each work order prior to dispatching the work order to the shopAct as the primary contact to the Service Manager for the Advisors and disseminate necessary
information to the service teamSupport and coach Advisors in attending to escalated customer complaints, ensuring that a high
level of customer satisfaction is obtained during resolution process Qualifications
Experience with RV or Automotive Service Writing.Previous customer service experience is required.Ability to multitask and complete tasks in a timely and efficient manner.Must be extremely detail oriented and organized.Familiarity with MS Office Suite. Valid driver’s license.
PERKS
General RV offers a comprehensive benefits package that includes medical, dental, vision, life insurance options, paid vacations and a 401k with company matching.
About General RV
General RV was founded when Abe Baidas converted a Detroit gas station into a small RV sales and manufacturing facility in 1962. From those humble roots, we’ve grown into the nation’s premier RV dealer. We’ve helped millions of families experience the RV lifestyle. With the support of our talented employees, General RV now operates eighteen Supercenters in seven states in addition to an inspection facility in Indiana. We are proud of our history and are now in the third generation of family ownership. Since 2014, General RV Center has been named by Crain's Detroit as one of Michigan's largest and fastest growing privately held companies.
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