**Country:** India **Location:** Building No 12D, Floor 5, Raheja Mindspace, Cyberabad, Madhapur, Hyderabad - 500081, Telangana, India **Role: Lead ServiceNow Developer - Infra Service Excellence** **Location: Hyderabad/Bangalore** **Full Time/Part-time - Full Time** **Build a career with confidence:** **Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.** **About the Role** **:** **Carrier is seeking an experienced and motivated individual to join the Corporate IT staff as Senior Developer – ServiceNow to support the enterprise wide IT Strategy.** **The role is responsible for overall design, mapping of client business requirements to systems/technical requirements. The role is required to work with clients to assess current state processes and tools, identify ServiceNow platform solution options, define ServiceNow solution requirements, determine and define integration requirements, develop overall architecture and review every production code.** **Key Responsibilities:** **Strong hands on architect and designing capabilities. Must be able to independently propose, own the architecture, design solutions and execute proof of concept.** **Ability to engage customers and operation teams to resolve root cause issues in a positive, non-adversarial manner.** **Work closely with Customers to understand and translate their business and technical requirements, propose solutions to business problems and lead the technical delivery and implementation of the chosen solution.** **Fulfils technical design and ensures the highest standard of quality. Demonstrate proven leadership skills, be an independent performer and be able to deliver with minimal or no supervision.** **Provides technical design guidance to Carrier and business Stakeholders. Educates clients and negotiates the right technical solutions.** **Acts as the final escalation point for technical decision-making within a program. Should be able to work independently and in agile manner.** **Should have strong integrations experience with best in clas architecture using integrations hub and other integration platforms.** **Design and document technical specifications, configurations and customizations for out of the box, new solutions and systems integrations** **Provide technical evaluation of demands against ServiceNow platform architecture, capabilities** **Provide technical guidance and recommendations to developers on platform-wide development solutions** **Identify opportunities to improve and streamline the overall platform and its performance Hands on expertise in Design, Development and Integrations of ServiceNow in Service Catalog, ITSM Modules, Reporting/Analytics, Application customization, Service Mapping.** **Required Qualifications** **Overall 8-10 years in Service Now development and architecting.** **5-7 years demonstrated experience architecting and configuring solutions in ServiceNow ITSM, ITOM, CSM, Governance Risk & Compliance, HRSD and Agile modules** **Must be organized and analytical, adept at working in a team environment, able to design and implement per project schedule** **Able to handle multiple priorities in a fast moving environment** **Strong presentation and communication skills** **Ability to understand business requirements and convert them into solution designs** **Must demonstrate critical thinking, solid judgment and a pragmatic approach to delivering solutions that optimize architecture activities across the platform.** **Education / Certifications** **ServiceNow Application Developer,** **Administration and Implementation Specialist Certification** **ITIL V4 Certification** **Any standard programming language certification** **Bachelor’s Degree in Computer Science, Management of Information Systems, or related business discipline(s). Master’s Degree a plus.** **Benefits:** **We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.** **Have peace of mind and body with our health insurance** **Make yourself a priority with flexible schedules and leave Policy** **Drive forward your career through professional development opportunities Achieve your personal goals with our Employee Assistance Program.** **Our commitment to you:** **Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-** **in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is** **_The Carrier Way_** **.** **Join us and make a difference.** **Apply Now..** **Carrier is An Equal** **Opportunity/Affirmative** **Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.** **Job Applicant's Privacy Notice:** Click on this link (https://www.corporate.carrier.com/legal/privacy-notice-job-applicant/) to read the Job Applicant's Privacy Notice