Job Summary

Job Description

What is the Job Opportunity

As the Lead Site Reliability Engineer, led the technical production upport team to ensure stability on Enterprise Archer Platform. Apply extensive, in-depth knowledge, skills, and practices to perform complex assignments.

What will you do?

Provide thought leadership and be responsible for delivering highly efficient support to multiple projects and business partners.

Responsible for timely coordination of the end-to-end implementations, that includes plan review/ resource allocation, upstream/ downstream coordination and delivery.

Resolves complex issues and conflicts, including OS platform, network, LDAP, Proxy, Firewall, etc.; escalates to executive level where required.

Monitor real-time and batch related process execution to ensure processes are completed within established timelines.

Proactively monitor system performance and anticipate operational improvements to ensure smooth and consistent business outcomes.

Participate in manual verification of business processes outcomes where automation opportunities exist while working with the Monitoring team to address gaps.

Participate in testing cycles with the Quality Assurance team to ensure the operability (monitoring, supportability) of infrastructure, applications and business processes.

Provide initial triage, investigation and resolution of incidents. This may include deploying automated code to production, automated recovery scripts and runbook execution.

Ensure all incidents are properly reported, addressed, updated and closed in accordance with predetermined Service Levels, Incident and Problem Management processes.

Manage communications with third party support vendors including working with their Service Desks, coordinating technician conference calls and creating, updating and monitoring incident and request records in their IT Service Management tools.

Verify the completeness and integrity of incident updates and solutions provided by third party support partners.

Recommend approaches or changes to streamline operational monitoring to improve coverage and efficiency.

Create and distribute operational reporting to provide operational transparency.

Actively participate in the Change Management process including acting as a single point of contact during implementations, deployment validation and support handover

Promote a consistent delivery of operational services by demonstrating a commitment to knowledge centered support principles.

What do you need to succeed?
Must-have

7+ years practical experience with Operations and Monitoring practices

5+ IT System operations experience.

3+ years working knowledge of PagerDuty, Dynatrace, or comparable Operational Monitoring toolsets

3+ Experience with SQL environments and SQL Query (Oracle, MS SQL, etc.).

ITIL Framework

Working knowledge of both real-time and batch transaction process monitoring and issue response

Experience working in a 24x7 environment with a hybrid support model.

Experience with the incident and problem management lifecycles.

Familiar with operational monitoring technologies and trends

Familiar with Knowledge Centered Service principles

Bachelor’s degree in computer science, Computer Engineering or equivalent training and experience

Willing to take a business focused, holistic approach to delivering operations.

A self-starter with the creativity to solve problems independently.

Ability to build effective relationships with a range of team members, stakeholders, partners, vendors, and business users.

Displays a sense of ownership and exhibits flexibility, resilience, and resourcefulness.

Nice-to-have

RSA Archer Experience

Working experience with ServiceNow or comparable IT Service Management toolsets

Software development experience.

Familiarity with large scale logging solutions in a development or operations perspective.

Tableau Experience

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

A world-class training program in financial services

Flexible work/life balance options

Opportunities to do challenging work

#LI-Hybrid

#LI-POST

#TECHPJ

Job Skills

Agile Methodology, Group Problem Solving, IT Systems Integration, Organizational Leadership, Product Services, Software Development Life Cycle (SDLC), System Applications, System Integration Testing (SIT), Systems Software

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-02-14

Application Deadline:

2025-02-24

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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