Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

 

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

 

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

 

Employee Benefits

•    Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
•    MORE employee discounts on lodging, food, gear, and mountain shuttles
•    401(k) Retirement Plan 
•    Employee Assistance Program
•    Excellent training and professional development
•    Referral Program

 

To Learn More, please review the Benefits Eligibility Summary

 

Job Summary: 

Responsible for creating a welcoming first impression to guests by providing timely delivery and retrieval of members' ski and snowboard equipment. Provide immediate and courteous member service.  Communicate with various departments to notify internal staff of member arrival and/or needs. Responsible for organizing and maintaining the valet are and equipment racks. Demonstrate positive attitude in stressful situations. 

 

Job Specifications: 

Expected Pay Range: $22.00 - $23.04

Shift & Schedule Availability: Full Time & Part Time 

Skill Level: Advanced  

 

Job Responsibilities: 

Greet guests by name and appropriately engage in conversation 

Work outdoors in adverse winter conditions 

Valet all ski/snowboard equipment with applicable labels, then put into inventory, and store in an organized fashion 

Receive, track, and transport members’ equipment at the start of each member’s stay, at the end of each day, or when members are done skiing/snowboarding 

Locate ski/snowboard equipment and set out on appropriate racks, per each member’s expectations, so that equipment is easily, efficiently, and seamlessly accessed at the start of each member’s day on the mountain 

Keep valet area organized and clean at all times 

Assist guests by answering questions promptly and courteously and following through on special requests 

Place boots on dryers at the end of each day, then neatly store boots in members’ lockers the following morning 

Coordinate equipment drop off and return with delivery companies 

Return all rental equipment in a timely fashion 

Document all ski tuning instructions, coordinate, and transport equipment to and from the ski shop 

Assist in maintaining required inventory for consumable products (hand warmers, paper products, beverage items, etc.) -- communicate to Lead or Manager when inventories are low and in need of restocking 

Assist with phone calls and provides accurate information regarding amenities, services, and prices 

Cover public valet and (inside) front desk when needed 

Other duties as assigned 

  

Job Requirements: 

1+ years of experience 

High School diploma or equivalent - required 

Some college experience - preferred 

Prior guest service experience - required 

Valid, active driver's license; can pass MRV check – required, if fulfilling a driving role 

Microsoft Office (Word, Excel, PowerPoint) – preferred 

English – required 

Ability to work outside in adverse winter conditions - required 

Ability to lift and transport 50 pounds - required 

Must be able to work the whole season, to include scheduled weekends and holidays - required 

Adherence to Presentation Policy - required 

Demonstrates attention to detail – required 

 

The expected pay range is $22.00 - $23.04. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

 

Requisition ID  502962
Reference Date: 07/18/2024 
Job Code Function: Guest Services