Location: Pala, CA

Responsible for assisting the Slot Club Supervisor / Manager in building a highly motivated privilege card team dedicated to giving exemplary guest service. Assist with casino promotions and special events.

Excellent guest service and people skills to communicate with all levels of Team Members and guests. Knowledge of personal computer, typing, organizational skills. Read, write, speak and understand English. Ability to lead, motivate, and direct Slot Club Attendants. Must have extremely outgoing personality and caring attitude. Excellent arithmetic skills. High school diploma or GED required.

Essential Job Functions:

Supervise Team Members in the absence of a Supervisor or Manager. Work with Supervisor(s) to formulate training programs. Ensure Slot Club Attendants are competent in interacting with guests. Ensure Slot Club Attendants questions and complaints are properly addressed. Ensure that all guests are greeted, identified, and tracked. Maintain guest files, which include personal data, play, and visit history. Oversee new promotions and readily provide this information to Team Members and to guests. Be proficient in all Slot Club / Privilege job duties and look for opportunities to improve the team’s job knowledge and performance. Maintain proficiency in computer skills in order to maximize reporting and spreadsheet usage. Communicate ideas for improvements as well as solicit Team Member input, both inside and outside the department. Ensure Team Members are trained on computer system. Inventory supplies and update Slot Club Manager when supplies need to be ordered. Perform other duties as requested or assigned. Apply Now Save this job Share: Email Tweet Facebook LinkedIn