Job Description Summary

Assist with the maintaining and directing of the pool, spa and locker facility teams.  Supports guest and team communication for smooth operations by ensuring guests are being taken care of and team is working together.

 

 

Essential Duties and Responsibilities (other duties may be assigned)

Ensures excellent service by maintaining the Forbes 5 star and Ace service standards are being performed by staff. Greet all guests in a warm and friendly manner as they enter the spa. Be knowledgeable in spa wellness amenities and equipment. Support team with directives to maintain stations and duties. Keep areas stocked and refreshed. Support management in operations of spa and pool. Educate guests on amenities, circuits and equipment. Assist pool team and spa attendant team. Ensure inventory levels are maintained. Ensure team is restocking through daily tasks for the opening and closing teams. Maintain training on all equipment and keep certifications monitored. Keep staff on track with duties while listening and addressing concerns. Perform on boarding and ongoing training for equipment, general operation of duties and implementations. Monitor schedules of guests and team. Must adhere to all Tribal Ordinance, regulations and the ACRM and ACPS Systems of internal controls and standard operating procedures.

 

Supervisory Responsibilities

None

 

Access to Sensitive Areas and Information

As per the ACGC Access Matrix

 

Signatory Ability

None