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Energy Transfer, recognized by Forbes as one of America's best large employers, is dedicated to responsibly and safely delivering America’s energy.  We are driven to inspire our employees to create superior value for our customers, our investors, a sustainable future and giving back to the community where we have long-standing commitments to causes including MD Anderson Children’s Cancer Hospital, The Salvation Army, American Heart Association, Ronald McDonald House and many more. 

We value all of our employees who make our growth and success possible.  We are proud to offer industry leading compensation, comprehensive benefits, 401(k) match with additional profit sharing, PTO and abundant career opportunities.  

Come join our award winning 11,000 strong organization as we fuel the world and each other!

Summary:  Responsible for telecommunication systems and associated equipment for various regions. Candidate should exhibit a sense of urgency, individual responsibility and willingness to accept constantly changing priorities while performing the below duties.

 

Essential Duties & Responsibilities:

Collaborate with stakeholders to gather requirements and develop solutions that meet business needs. Design and implement contact center workflows, scripts, and IVR systems using Cisco Webex Contact Center Conduct system testing and troubleshooting to ensure optimal performance and user experience Train and support team members and end-users on Webex Contact Center functionalities. Stay updated on industry trends and best practices to enhance contact center operations. Resolve trouble tickets coming from multiple locations in a timely manner Manage new Cisco voice installations or upgrades from legacy systems Troubleshoot phone and fax issues, POTS lines, etc.. Provide training to new and existing customers

Requirements:  Education and/or Experience, Knowledge, Skills & Abilities:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements for this position are listed below:

Bachelor's degree or equivalent work experience 8+ years working in an enterprise telecom environment Strong background with IT to have an extensive working knowledge of telecommunication systems and associated equipment  Cisco Call Manager, Unity, IM&P, UCCX, CER, Cube, WebEx Cisco Webex Calling and WebEx Contact Center SIP, PRI, T1, and Ethernet cabling Cisco routers and switches, voice gateways, phones, and video endpoints Experience installing and administering Cisco VoIP system Strong dedication to quality customer service Strong communications skills & superior telephone etiquette Ability to deal effectively with customers, vendors, peers and management and work in a team environment.    Physical ability to perform essential job functions as described above.

Preferred Qualifications:  Education and/or experience, knowledge, skills & abilities:

Basic knowledge of MTR MS Teams and Teams Calling a plus. CISCO Certification (CCNA or higher, Voice or Collaboration preferred)   Working Conditions:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Usually, normal office working conditions. Must be able to remain in a stationary position 50% of the time due to prolonged periods of sitting or standing. Occasional overnight travel may be required. Occasional visits to industrial/manufacturing settings, which may include exposure to various materials and chemicals, as well as extreme temperature conditions and loud machinery, and require appropriate personal protective equipment. Equal Opportunity Employer/Disability/Vet

DISCLAIMER: The above statements, which are subject to change, are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

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