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Energy Transfer, recognized by Forbes as one of America's best large employers, is dedicated to responsibly and safely delivering America’s energy.  We are driven to inspire our employees to create superior value for our customers, our investors, a sustainable future and giving back to the community where we have long-standing commitments to causes including MD Anderson Children’s Cancer Hospital, The Salvation Army, American Heart Association, Ronald McDonald House and many more. 

We value all of our employees who make our growth and success possible.  We are proud to offer industry leading compensation, comprehensive benefits, 401(k) match with additional profit sharing, PTO and abundant career opportunities.  

Come join our award winning 11,000 strong organization as we fuel the world and each other!

Summary:

The Lead Specialist – IT Measurement Apps Support Analyst is a part of the IT team responsible for ongoing application
support and project work for the Energy Transfer measurement business area. This position works with key stakeholders
to capture requirements, perform gap analysis, and collaborate with third-party enterprise software. This position is also
responsible for day-to-day and month-end close application support, implementing new assets into the existing application
software stack and supporting custom interfaces and reports.

Essential Duties and Responsibilities:

- Collaborate with business users, internal technology teams and vendors to establish and prioritize business and
technology requirements.
- Provide assistance in the implementation and support of third-party enterprise software combined with in-house written
custom interfaces and reports focused on the measurement business sector.
- Create detailed requirements of the user experience and user-system/system-system interactions through discussion as
well as narrative and pictorial artifacts. Ensure accuracy of requirements during the entire development process.
- Coordinate technical implementation and migration of software upgrades, patches, code releases, and database changes
for the various enterprise applications.
- Develop and review tests in conjunction with quality assurance and engineering.
- Assist with development of integration and quality assurance testing as needed.
- Follow a strict methodology and process for change control, application support, and escalation.
- Provide training, guidance, and resource support for end users.
- Support the existing applications, resolve issues, and recommend strategic application growth.
- Provide emergency support for severity one issues and other business critical situations in a fast-paced environment.
These systems include enterprise software to support Measurement and Operations businesses. 

Requirements:

Education and/or Experience, Knowledge, Skills & Abilities:

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements for this position are listed below:

- BS degree in MIS/CIS/CSE, CS or equivalent
- 8+ years of experience analyzing, clarifying, and translating business requirements into functional and technical
specifications.
- A motivated self-starter that can work independently and in teams on tasks and projects with limited supervision.
- A strong customer service attitude and focus.
- Excellent oral and written communication skills as well as business presentation skills. Interfaces effectively across
organizational lines addressing both technical and non-technical audiences at a variety of organizational levels.
- Excellent analytical and problem-solving skills.
- Experience working with Business Users and Software Developers to provide solutions which further enhance the
applications and provide the business user with an improved experience.
- Attention to detail and a rigorous focus on delivering quality output.
- Experience support FlowCal gas measurement software.
- Experience querying Microsoft SQL and/or Oracle Server DBs using SSMS or SQL Plus/PLSQL Developer/Toad.
- Proficient in the use of the MS Office suite of products.
- Rotational 24x7 weekly on call support is obligatory. 

Required experience is commensurate with the selected job level:

The Senior IT Specialist level requires a Bachelor’s degree or equivalent experience and 5-8 years of relevant job related experience The Lead IT Specialist level requires a Bachelor’s degree or equivalent experience and 8+ years of relevant job related experience The Principal IT Specialist level requires a Bachelor's degree or equivalent experience and 10+ years of relevant job related experience.

 

Preferred Qualifications:

- End-to-end transactional experience in Natural Gas and Natural Gas Liquids (NGLs) pipelines, storage facilities and
fractionators utilizing systems such as SCADA, FlowCal, Entero, TPIS or equivalent systems.
- A strong business knowledge of various measurement business processes such as Measurement, Contracts,
Nominations, Scheduling/Distribution, Ticket Processing, Invoicing, Accounting, etc.
- A strong understanding of combining multiple software applications via interfaces into a single business solution.
- Experience with Project Management methodologies to successfully implement business focused technology solutions.
- Knowledge of business application testing approaches.
- Knowledge of the software development life cycle (SDLC).
- Familiar with the Sarbanes Oxley control environment and change control processes.

  Working Conditions:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Usually, normal office working conditions. Must be able to remain in a stationary position 50% of the time due to prolonged periods of sitting or standing. Occasional overnight travel may be required. Occasional visits to industrial/manufacturing settings, which may include exposure to various materials and chemicals, as well as extreme temperature conditions and loud machinery, and require appropriate personal protective equipment. Equal Opportunity Employer/Disability/Vet

DISCLAIMER: The above statements, which are subject to change, are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

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