Location:

4910 Tiedeman Road - Brooklyn, Ohio 44144

Job Description

Hours: This position is slated to be 10:00am-7:00pm

Location: One will be required to come into the office a minimum of one day during the week

This position is within the Wire Transfer Operations Processing team.  Working with a team, this person is responsible for the processing of incoming and outgoing wire transfers, communicating with internal partners and clients for the status of wire transactions and partnering with other wire transfer team members and business partners to handle exception items. This position must also ensure the accurate and timely performance of such tasks to provide a high standard of service for the customer and to mitigate risk to Key and our clients.
 

Essential job duties

This role covers a combination of staff within the areas of operations, credit cards, retail banking, small business banking, consumer lending, mortgage banking, collections, recovery, origination, or auto finance and cover a broad range of responsibilities and dutiesAdministers moderate procedures, analysis, tasks and reporting while receiving limited instructions for  filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or processReviews and ensures proper documentation or procedures are used for moderate activitiesIdentifies and resolves moderate issues  by following established guidelines. Refers more complex problems to Senior level or supervisor. May provide service in relation to moderate complex billing inquiries, service requests, suggestions and complaints from customersUses some independence of thought to resolve basic issues, and refers more complex problems to supervisors or other experts.  Recommends and implements programs to solve routine issues, contributes to work flow or process change and redesign, and forms a foundational/basic understanding of the specific product or processAccountable for regular reporting and analysis requestsTypically covers a broad range of responsibilities rather than focusing on one specific role.Is fully proficient in duties while working under moderate to limited supervision.Other duties as assigned

Required and/or Preferred Qualifications

1+ years of experience in operations roleHigh School Diploma or equivalent work experience required. College degree preferredWorks well with others in a fully developed team environmentOpen minded and adaptable to new ideas in a changing environmentExceptional attention to detail.Ability to work under pressure and meet deadlines

Required Skills

Proficient in Microsoft Office applicationsProficient in 10-Key, able to perform with a high degree of speed and accuracy.Proven ability to handle monetary/ processing functions independentlyProven ability to handle high transaction volumes accurately and meet production goalsProven strong verbal/written communication and interpersonal skillsGood judgement and decision making skills, basic leadership skills/ability to identify issues, demonstration of basic analytical, research and problem resolution skillsComfortable navigating multiple computer systems and applications, utilizing resources to solve routine challengesModerate knowledge of banking policies, procedures, government regulations,Ability to perform moderate scheduled and non-scheduled maintenance functionsExcellent customer service skills and ability to handle routine/occasional customer service inquiries independentlyMay train or assist in training new staffAbility to work with minimal supervision in decision makingIntermediate understanding of accounting principlesIntermediate understanding of loan documentationModerate knowledge/experience in multiple payment delivery channels; OLDS, Lockbox, ACH, wires

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $20 to $21 per hour depending on location and job-related factors such as level of experience.

Please click here for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 03/03/2025

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

 

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.