**Job Description:** This position requires office presence of a minimum of 1 day per week and is only located in the location(s) posted. AT&T Healthcare is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to tier one clients consisting of healthcare providers, payers, med-dev, and pharma. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission. AT&T has an opening for a Strategic Account Lead 4 for Midwest Healthcare & Pharma. **Job Duties/Responsibilities:** + Individual contributor that owns strategy and builds account relationship across multiple levels and lines of business in a customer organization and develops strategic initiatives to grow and retain revenue stream of assigned customer list + Able to effectively influence customers and diffuse potential problems/concerns, works with internal partners and the broader account team to align customer priorities and deliverables while ensuring customer satisfaction + Responsible for meeting revenue and customer satisfaction objectives, and product/service/solution objectives in a defined area + Demonstrates the broad knowledge of business, industry and product lines that is necessary to propose solutions that solve unique and highly complex business needs + Leads when presenting products/services to existing or prospective customers and can hold technical conversations and align customer needs to internal solutions. + Directs internal teams to identify and resolve customer issues and to design and propose solutions + Manages customers in Salesforce and creates Support Requests in Salesforce/ROME for pricing, design, and contracts + Builds and develops account plans and sales forecasts (SLIC/RMT) and manages accounts receivable objectives + Leads customer engagement activities including customer governance meetings, executive positioning, and AT&T sponsored events + Engages client lifecycle support with appropriate team resources including portal adoption, billing discrepancies, expedites, escalations, contract management, project implementation + Works escalations as needed to ensure customer needs are being met **Desired Qualifications:** + Sales and customer engagement + Public speaking and presentation + Prospecting and lead generation + Cross-functional collaboration + Process and compliance management **Education and Experience:** + Bachelor’s degree in Business, Marketing, Communications, or a related field. + Minimum of 8-10 years of experience in a sales or sales support role. Strongly Prefer experience in Public Sector and First Net **Work Environment:** + This role may require travel to customer sites and sales events. + Flexibility to work in various settings, including office, remote, and field environments. + Hours may vary based on customer needs and public safety responsibilities to assist during emergencies Our Strategic Account Lead IV's earn a base salary between $110,600 - $166,000 + commission with a total target compensation of $185,600 - $241,000. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. **Joining our team comes with amazing perks and benefits:** + Medical/Dental/Vision coverage + 401(k) plan + Tuition reimbursement program + Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) + Paid Parental Leave + Paid Caregiver Leave + Additional sick leave beyond what state and local law require may be available but is unprotected + Adoption Reimbursement + Disability Benefits (short term and long term) + Life and Accidental Death Insurance + Supplemental benefit programs: critical illness/accident hospital indemnity/group legal + Employee Assistance Programs (EAP) + Extensive employee wellness programs + Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone **Weekly Hours:** 40 **Time Type:** Regular **Location:** Lombard, Illinois It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status