Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

When you're part of Thermo Fisher Scientific, you'll do ambitious work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of $40 billion  and the largest investment in R&D in the industry, we give our people the resources  and chances to create significant contributions  to the world.

Order Administration Specialist, Supply Chain

Position Summary

The Lead Supply Chain Coordinator is responsible for order backlog management and internal customer communication. The order administration team is located in EMEA and NA and is focused on reducing customer wait time, order prioritization for critical issues, handling internal customer inquiries regarding supply chain and communicating to the field.

Key Responsibilities

Function as coordination hub between the Supply Chain functions and internal customers, act as an entry point for customer requests and prioritizing them to the right department within the supply chain organization. Track, follow up and close on inquiries from internal customers in the supply chain email box. Updating the customers on the status of their requests/orders.Act in a global role within a follow-the-sun organization, dealing with cases from other geo-regions when neededIndependently review backlog daily, correcting order problems, looking for alternative supply sites or engineer inventoryChanging order priorities in the system based on the input from the field service teamsParticipating in weekly/monthly meetings with field service and/or tech support managers, providing updates on the current backlog situation and countermeasuresPublish and communicate expected delivery dates for parts to the field service engineersMaintain metric and actions to address Supply Chain related complaints.Handle and update complaints within the SAP CRM toolEnsure that escalated orders are prioritized appropriately and progress is reported to the involved collaboratorsMonitor dealer orders and reserve inventory as available and have it released when order is complete.Enter orders for internal offices not on SAP or where automated systems do not exist.Proactively react on incoming information, taking action, report to partners, seeking for countermeasuresAdditional tasks as assigned.

Minimum Qualifications

A strong sense of customer service and ability to work with a broad range of Customers and within the matrix structure of our organization.Well organized and able to multi task across the full range of administration dutiesFoundational experience in order administration and/or logisticsProven PC skills and ability to effectively use Windows based softwareExperienced with CRM and ERP tools such as SAPStrong communication skills verbal and written in English. Any other language is a plus.Strong social skillsAbility to work under pressure

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!