Target Range:
$80,000.00 /Yr. - $110,000.00 /Yr.Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education.
Eligible for an Annual Discretionary Cash Bonus Target: 10%Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 10%These discretionary target bonuses may be awarded semi-annually based upon your achievement of performance goals and targets.
About This Job
Axos is looking for a Lead Support Engineer to join our team. This position is on-site at our HQ in San Diego, CA.Responsibilities:
Coordinate and supervise the daily production activities of assigned staffMonitor production performance, identify areas of improvement, and take corrective action as neededPrioritize numerous issues of varying severity, and effectively manage the resolution of all issues within accepted service levelsDevelop, implement, and maintain production schedules and workflowsPerform systems configuration and administration, troubleshooting, analysis, research and resolution using advanced DB query and programming skills to drive incident resolution and root cause analysisClient management including pro-active communications, responsive follow through, and advocacy for client issues within internal departmentsCollaborate extensively with peers, Business Analysts, infrastructure teams and other business units to resolve client issues while actively contributing to a growing knowledge network that improves the effectiveness of our team and the information available to our clientsSupport the release management process, ensuring that all production changes and releases of in-house and third party applications are processed according to Change Management policies and proceduresAct as a technical liaison with outside vendors. Validate, implement and work with the vendor to debug their code for the systems infrastructure of IT application projects as neededCommunicates with lines of business and management, the overall status and health of the applicationLooks for areas of improvement in monitoring, application stability, and speed of incident resolution and determining root causeTests and validates system availability and correct operation
Requirements:
Axos Employee Benefits May Include:
Medical, Dental, Vision, and Life Insurance
Paid Sick Leave, 3 weeks’ Vacation, and Holidays (about 11 a year)
HSA or FSA account and other voluntary benefits
401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan
Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading
About Axos
Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We’re a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers.
Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX).
Learn more about working at Axos
Pre-Employment Background Check and Drug Test:
All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana. Axos Bank is a federally regulated banking institution. At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization.
Equal Employment Opportunity:
Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws.
Job Functions and Work Environment:
While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.
The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.