About the RoleThe Support Technician works in a Distribution/Fulfillment Center environment. This role monitors and controls computing systems and associated peripheral devices to ensure continuous and effective operation; determines equipment setup and procedures for running such equipment. This role is a generalist for support needs for the business operations.What You'll Do

Provide second level technical support to internal customers’ workstations, peripherals, RF devices, Thin Clients and associated systems. 

Resolve reported problems related to hardware, operating systems, applications, security/software updates, materials handling systems, and configuration issues. 

Utilize technical knowledge and understanding of end-user and infrastructure systems to work on projects and participate on technical project teams. 

Understand customer group’s objectives and how their work can help the business realize its goals or, in the event of problems, adversely affect their productivity. 

Support the installation of new end-user and infrastructure systems and upgrades. 

Create or modify procedures to solve problems, some of which may have no existing policies or processes.  

Interface with all levels of IT management in business terms.

Who You Are

Current IT Support Experience. Prior Warehouse Operations and Enterprise environment Technical Support a plus 

Proven quality analytical, organizational, oral and written communication skills.  

Proven history of consistent execution of delegated work and quality performance within a team.  

Proven ability to learn new technologies quickly and analyze problems effectively.  

Possess Operating Systems troubleshooting skills in: Microsoft Windows, OS X, Linux operating systems and mobile platforms.

Basic Experience in hardware troubleshooting skills: PC, MAC, Mobile Devices, Thermal label printers, HP / Dell / Ricoh printers, IP Networks, RF Devices, Thin Clients and Wireless 

Basic industry certifications such as CompTIA A+, CompTIA Network+, or equivalent certification or education preferred.