Job Description Summary

Provides Information Technology related support for software systems used throughout the Agua Interactive gaming environment, including troubleshooting, user management, and customization.  Executes work effort associated with project plans relative to upgrading or enhancing systems.

 

 

Essential Duties and Responsibilities (other duties may be assigned)

Serves as initial point of contact for assigned application problems, including the ability to: analyze problems, diagnose and find root cause and either resolve the problem or work with vendors and others capable of resolving it. Assists Senior Manager, Interactive Gaming Technology with research related to creating the company’s interactive, mobile and social gaming strategy.    Takes ownership of support calls for assigned applications through to resolution. Analyzes and defines user requirements and translates them into clear and concise system requirements. Collaborates with project and external vendor teams to ensure continuity and traceability across requirements, design, and testing. Reviews test and implementation plans and coordinates and supports user acceptance testing. Reviews system procedures, guidelines and technical documentation of new systems. Assists with upgrades, enhancements and implementation of current and new assigned applications. Coordinates the development and implementation of training programs to assist with daily operations. Works closely with related IT groups on updating the status of assigned work orders. Fosters and maintains effective collaborative relationships with business units and technical staff. Ensures proper preventative maintenance and all necessary monitoring is performed and audited on assigned applications. Maintains documentation for assigned applications. Makes recommendations to Senior Manager, Interactive Gaming Technology on upgrades and/or hardware replacement for assigned applications. Works with other IT department groups on the installation and maintenance of operating systems related to applications systems. Provides excellent guest service in a timely manner to both guest and internal clients. Ensures compliance with all applicable Agua Caliente System of Internal Controls, Standard Operating Procedures and all Tribal Regulations.

 

Supervisory Responsibilities

None

 

Access to Sensitive Areas and Information

As per the ACGC Access Matrix

 

Signatory Ability

None.