Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

 

Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

 

SUMMARY OF DUTIES:

The Lead System Ops Specialist is responsible for monitoring and managing the operation of Amtrak and StateSupported passenger trains on a 24/7 365 day a year basis. This position is the main point of contact with HostRailroads and other entities when an operational incident occurs that will aff ect our passengers and becomes thefocal point of contact for Amtrak’s Business Lines for coordinating the response to such incidents. During servicedisruptions this position assumes a leadership role working in tandem with the Business Lines to develop alternateplans that best serve our passengers. In addition, this position serves as the focal point of communicationdisseminating information on a regular basis throughout the System. This position also prepares and broadcastsAmtrak’s ‘A’ Report which is the daily report for the Company of Amtrak performance.

                                                                                              

ESSENTIAL FUNCTIONS:

Develops alternate plans and provides direction to other Teams within System Operations as operational incidentsoccur to ensure quick and proper resolution of issues. Takes leadership role during service disruptions working closely with Business Line personnel to developalternate operating plans that take into account the resolution that will have least impact to our passengers and theSystem as a whole and not just one Business Line’s area of responsibility. Coordinates and leads conference calls when warranted to resolve operational issues in a timely and effi cientmanner. Directly responsible for disseminating operational updates throughout the System both verbally, utilizing theCommunicator System and composing operating advisories. Ensures outside agencies are kept abreast of operational situations and is the focal point of contact for NRC.

 

MINIMUM QUALIFICATIONS:

Undergraduate degree in Business,Transportation, Logistics or related fi eld of study OR an equivalentcombination of education, training and work experience may be considered in lieu of a degree. 6 years working in Operations, Business or related fi eld. Ability to act upon incomplete information in a time-critical environment in order to begin developing andimplementing recovery plans as soon as service disruptions fi rst occur. Demonstrated aptitude for working with and through a diverse work force at all levels of the organization toachieve a common objective (be it business-as-usual train operations or recovery from a major service disruption) Ability to eff ectively convey information and instruction to fi eld supervision (trainmasters, road foreman, managersof train operations and others) both verbally and in written form. Proficiency using computer applications such as Microsoft Offi ce suite of business software. Excellent written and oral communication skills. Able to work any shift; 24/7; 365 days per year.

 

PREFERRED QUALIFICATIONS:

Prior functional experience in train operations, equipment utilization, fi eld transportation management, manpowerutilization, stations/customer service. Thorough understanding of the interrelationship that train operations, equipment and manpower play in providingservice to our passengers. Working knowledge of Amtrak’s route structure, operating rules and practices, passenger equipment types andgeneral train makeup characteristics. Working knowledge and/or qualifi cation on any railroad book-of-rules, AMT-2, AMT-3, AMT-4 or AMT-5.Profi ciency using computer applications such as Microsoft Offi ce suite of business software. Proficiency using computer Amtrak’s mainframe computer applications such as Arrow and CICS. Practical work experience with Amtrak labor agreements, safety and environmental regulations and applicablefederal codes and statutes governing railroad operations.

 

 

COMMUNICATIONS AND INTERPERSONAL SKILLS: 

Must have excellent oral and written communication skills.

 

 

The salary/hourly range is $94,300-$122,256. Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.

Requisition ID:163873
Posting Location(s):Delaware

Work Arrangement:04-Hybrid Weekly Click here for more information about work arrangements at Amtrak. 
Job Family/Function:Transportation 
Relocation Offered:No 
Travel Requirements:Up to 25% 

You power our progress through your performance.
 

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions. 

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen. 

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.  

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

 

In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses. 

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.