Lead Technical Service Engineer - PSA Job Location: Dublin, OH, United States Employment Type: Regular Category: Engineering & Technology Posting Date: Jan 22, 2025 The Lead Technical Service Engineer manages the customer technical interface in coordination with Sales. Responsible for building a comprehensive understanding of Bostik Pressure Sensitive Adhesives, including formulation, physical properties, analytical properties, bond performance, and manufacturing. Will use product line knowledge, interpretation of lab testing results, and understanding of applications and equipment to provide technical support with the goal of maintaining current business and growing new business in partnership with sales. #LI-TJ1 Key Activities + Manage technical projects and lead problem resolution through a thorough understanding of the customer need/issue, completion of lab analyses and pilot trials, and coordination of support from other functions with responsiveness and a commitment to timelines. + Identifies and uses internal and external resources to help solve high priority, technical problems and accelerate product development efforts. + Solves technical problems by making product and process recommendations. Submits technical needs and/or new project ideas to R&D group. + Identifies root causes of more complex customer/product problems. Develops analytical strategies and executes action plans to resolve causes utilizing external/international laboratories or resources. + Organizes, analyzes data and explains conclusions/outcomes to customers, global R&D and BU management. + Determines validity of product performance complaints using product specifications, QC data, and lab results. Determines suitability of products or product concepts to meet the customer specifications and performance requirements. + Modify products as needed for specific customer applications and perform lab work to document modification improvements. + Partner with Sales to build knowledge of customer products and applications, identify customer needs, provide appropriate product recommendations, and support customer’s new production qualification process. + Build trusting, sustainable relationships with customers by bringing valued solutions through broad market and material knowledge, providing technical recommendations based on statistically derived data, and consistent, positive customer experience. + Works with the customer and offers scientifically-based advice when faced with ambiguity, incomplete data and time pressures. Qualifications and Experience + PhD in Chemistry, Chemical Engineering, Polymer Science or relevant technical field, or BS degree with 12+ years, or MS degree with 7+ years of relevant experience. + Excellent written and oral communication skills. Effectively communicates and presents at multiple levels both internally and externally. + Proficiency in MS Office including statistics in Excel. + Proficient with Design of Experiment techniques and their interpretation/implementation. + Demonstrates strong interpersonal skills by maintaining good customer relationships. + Strong knowledge of standards and regulations that impact markets and products. + Ability to manage multiple projects with varying priorities while achieving desired results in timely manner. + Travel up to 40% of the time with a primary focus on North America. Who we are?Arkema is a world leader inInnovative Materials for a Sustainable Worldwith the ambition to become a pure Specialty Materials player. We thrive asOne Arkema, comprised of many businesses and brands including Bostik, ArrMaz, and more! and operating with a global reach in 55 countries with more than 21,100 employees. Each one contributes to positioning Arkema as a recognized leader of specialty chemicals and advanced materials, reporting annual sales of €9.5 billion, of which 2.9% allocated to R&D for 1,800 researchers in 17 R&D centers. If you pursue excellence, love innovation and are inspired by challenges, we encourage you throughwww.arkema.com (https://www.arkema.com/global/en/) to learn more about our values – Solidarity, Performance, Simplicity, Empowerment, and Inclusion – and how we concentrate on advances in bio-based and recyclable materials, new energies, water management, electronic solutions, lightweight materials and design, home efficiency and insulation. Changing the world requires the right formula.The right formula consists of our innovative and sustainable materials, and you. Join us to develop the materials of tomorrow and make a difference together.What are you made of? The legal information below pertains specifically to positions posted in the United States, however we strive for diversity, equity and inclusion in all the countries that we hire. Arkema Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arkema Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting and hiring. 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