Honeywell’s Global Technical Operations In-Service Engineering (ISE) team has an exciting opportunity for Lead Technical Services/In-Service Engineer for Propulsion (ISE), to support Honeywell’s TPE331 turboprop engines. If you have a passion for customer service and you're looking for a challenging leadership opportunity, this is it. The Lead Technical Services Engineer is primarily responsible for exploiting Honeywell data and analytics to constantly evaluate and proactively identify potential issues, create technical work arounds or alternate solutions and drive resolution before they become major issues for customers. You will drive the initial data collection, investigation scoping, and lead the technical investigation at a component and systems level. You will work with Engineering and Technology (E&T), and other personnel in Customer and Product Support (C&PS) to identify and recommend Near Term Solutions for customer issues with our equipment, and to lead the investigation through the presentation phase of the In-Service Resolution Process (IRB) Gate 1. + Apply engineering knowledge, tools, and principals to develop new innovative systems + Grow and develop your technical knowledge in a team-based culture focused on innovation and customer satisfaction + Drive continuous improvement and lead change in a premiere organization KEY RESPONSIBILITIES 30% Technical Consultant 25% Customer Support 10% Working with cross functional teams 30% Technical Issue Resolution 5% Travel US CITIZENSHIP REQUIREMENTS Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. citizen, U.S. permanent resident, or have asylum or refugee status in the U.S. #LI-Hybrid YOU MUST HAVE + Bachelor’s degree from an accredited institution in a technical discipline such as the sciences, technology, engineering or mathematics + 8+ years of experience demonstrating in-depth technical knowledge of Honeywell APU’s, turboshaft, or propulsion engines including aircraft interface / Must be able to wear safety shoes and glasses (when required), follow ESD guidelines, work in a lab, production, or repair & overhaul area to for example, accomplish witness engine teardowns for special investigations. Must be able to deal with unhappy customers and defuse challenging situations. WE VALUE + Extensive direct engineering and/or technical experience with APU’s, propulsion engines, Aerospace components, mechanical or platform systems. + Experience interfacing with internal/external + Familiarity with Sales Force (SFDC) + Program Management experience + Strong customer service mindset + Ability to proactively evaluate circumstances and drive resolution of issues + Self- motivated, results oriented and able to lead a team with little or no management oversight + Strong interpersonal skills with ability to work independently, as well as part of a team + Strong verbal and written communication skill with ability to positively influence others Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.