**About this role:** Wells Fargo is seeking a Lead Technology Operations Analyst to be part of the Merchant Services Third Party Management team. This individual will be working on Third Party Hosted applications to ensure they meet regulatory and compliance requirements. They will lead and guide team members through a series of tollgates to ensure standards are met and drive process efforts to ensure timely deliverables. **In this role, you will:** + Guide complex technology projects with broad impact for the business + Act as key participant in the plan development for Technology Operations + Analyze complex technical operations challenges which require in-depth evaluation + Conduct research and create reports and presentations on findings + Lead the development of process and operational improvements + Be the liaison with the onshore team and ensure communication and reporting of delivery from the offshore team + Ensure quality and security of the solutions and address remediation's as needed + Champion continuous improvement, including devising new strategies and new opportunities + Set performance standards for the team and ensure operations achieve or exceed performance metrics + Direct the daily Risk and Control flow of operations, focusing on policies, procedures, and work standards to ensure success; re-engineering and driving continual service improvement + Make decisions based on the understanding of the requirements that influence projects + Lead teams to meet deadlines and drive new initiatives + Review, approve, and implement recommended changes to plans + Collaborate and consult with employees to resolve initiatives and achieve technology directives + Act as a mentor for individuals **Required Qualifications:** + 5+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education **Desired Qualifications:** + Understanding of Wells Fargo Sunrise/Sunset for application management + Understanding of SDLC guidelines + Experience navigating through procedural documentation to deliver timely artifact expectations **Job Expectations:** + In office expectation of 3 days per week + This position is not eligible for Visa sponsorship + This position offers a hybrid work schedule + Relocation assistance is not available for this position **Posting End Date:** 15 Sep 2024 ***Job posting may come down early due to volume of applicants.** **We Value Diversity** At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. **Applicants with Disabilities** To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . **Drug and Alcohol Policy** Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. **Wells Fargo Recruitment and Hiring Requirements:** a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. **Company:** WELLS FARGO BANK **Req Number:** R-401688 **Updated:** Sun Sep 15 01:54:06 UTC 2024 **Location:** IRVING,Texas