**About this role:** Wells Fargo is seeking a Lead Technology Operations Analyst for our Identity & Access Management (IAM) team. **In this role, you will:** + This position provides provisioning support for 200+ applications supporting multiple lines of businesses to ensure agreed upon SLAs and controls are met. + Support includes provisioning and deprovisioning accounts, analyzing complex technical operations challenges which require in-depth evaluation, peer reviews, and assisting in project efforts that include conducting research and creating reports and presentations on findings along with implementing quality and risk adverse solutions. Leading teams to meet deadlines and drive new initiatives + Guide complex technology projects with broad impact for the businessAct as key participant in the plan development for Technology OperationsAnalyze complex technical operations challenges which require in-depth evaluation + Conduct research and create reports and presentations on findingsEnsure quality and security of the solutions and address remediation's as needed + Champion continuous improvement, including devising new strategies and new opportunities + Direct the daily Risk and Control flow of operations, focusing on policies, procedures, and work standards to ensure success; re-engineering and driving continual service improvement + Make decisions based on the understanding of the requirements that influence projects + Lead teams to meet deadlines and drive new initiativesCollaborate and consult with employees to resolve initiatives and achieve technology directives + Act as a mentor for individuals **Required Qualifications:** + 5+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education **Desired Qualifications:** + Previous user administration provisioning experiencing. + Application Identity and access administration experience. + Application entitlement management experience. + Experience working in ServiceNow and/or a ticketing system for work distribution and incident management. + Provide support for end user and project related requests. + Ability to partner with peer operations and engineering teams to drive solutions and issue resolution. **Job Expectations:** + Availability to participate in on-call rotation. **This is a hybrid role. You must be able to work in-office in a listed location at least three days per week** This position provides provisioning support for 200+ applications supporting multiple lines of businesses to ensure agreed upon SLAs and controls are met. Support includes provisioning and deprovisioning accounts, analyzing complex technical operations challenges which require in-depth evaluation, peer reviews, and assisting in project efforts that include conducting research and creating reports and presentations on findings along with implementing quality and risk adverse solutions. Leading teams to meet deadlines and drive new initiatives **Pay Range** Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates. $84,000.00 - $149,400.00 **Benefits** Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs (https://www.wellsfargojobs.com/en/life-at-wells-fargo/benefits) for an overview of the following benefit plans and programs offered to employees. + Health benefits + 401(k) Plan + Paid time off + Disability benefits + Life insurance, critical illness insurance, and accident insurance + Parental leave + Critical caregiving leave + Discounts and savings + Commuter benefits + Tuition reimbursement + Scholarships for dependent children + Adoption reimbursement **Posting End Date:** 29 Nov 2024 ***** **_Job posting may come down early due to volume of applicants._** **We Value Diversity** At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. **Applicants with Disabilities** To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) . **Drug and Alcohol Policy** Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more. **Wells Fargo Recruitment and Hiring Requirements:** a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. **Req Number:** R-392380