Summary:
Promote a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. Charged with ensuring excellent customer service and operational expectations are met regarding all teller related matters. Assists banking center management with operational reports and duties. Expected to perform the duties of a teller. Serves as the primary point of contact for issues and complex or escalated customer service needs for teller function. Supports the banking center in achieving sales goals by identifying referral opportunities as well as observing and providing coaching to teller staff.
Essential Functions:
Excellent Customer Service
Identify Referral Opportunity
Leadership of Teller Line
Operational Control and Reporting
Essential Duties and Responsibilities:
Personally models the standards of the Bank's Mission, Vision, and Pledge.
Promotes a sales and service culture within the banking center and assists the Banking Center Manager in ensuring that the teller staff receives proper coaching and training to identify referral opportunity.
Assists in and completes reports related to Operations as assigned by Banking Center Management.
Develops knowledge of the Bank's products and services.
Responsible for optimal scheduling of teller staff to meet the needs of the Banking Center.
Performs the normal duties of a teller with accuracy and efficiency as outlined in separate teller job description.
Charged with maintaining appropriate levels of cash as assigned by the Bank through ordering and shipping of money.
Primary contact for customer issues and complex customer's needs related to teller function.
Ensures security and dual control procedures as assigned by the Bank are met at all times.
Communicates pertinent information to the teller staff in a timely manner.
Responsible for ensuring all necessary and assigned audits are performed at the standard set by the Bank.
Acts as a back up to the manager when he/she is out of the Banking Center.
Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location.
Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center.
Supervisory Responsibilities
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsible for assisting management in interviewing, hiring, and coordination of training of new teller hires.
Charged with assigning and directing work, appraising and assisting performance management with disciplinary issues related to the teller line.
Addresses complaints and resolves issues relating to the teller line.
Responsible for training and coaching the Banking Center teller team to a successful performance.
Other Skills and Requirements:
Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.
Proficient in Microsoft Outlook 365. Proficient computer skills are required and the ability to learn various Banking Software programs.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Must have strong product knowledge for the level of selling and cross selling performance expected with position.
Ability to write simple correspondence.
Sound mathematical and analytical skills preferred.
Must have excellent organizational skills and the ability to multi-task and to be flexible.
Ability to lift and carry up to 25 lbs.
Must be available to work all hours of operations.