About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Find your "pura vida", where adventure and relaxation meet. An unspoiled world of eco-luxury welcomes each guest to Latin America’s ultimate coastal retreat, offering unparalleled access to nature, adventure and relaxation. Central America’s exclusive Forbes Travel Guide Five-Star resort for six consecutive years, Four Seasons Resort Peninsula Papagayo, Costa Rica is the utmost location for adventure travellers, wellness seekers, culinary explorers, and cultural globetrotters. With customized itineraries for families and couples alike, we can’t wait for you to experience “Pura Vida” at Peninsula Papagayo.

Reports To: Assistant Spa Manager / Spa Manager / Spa Director  

About the Role 

As the Lead Massage Therapist at Four Seasons, you will provide exceptional massage and body treatments while supervising a team of skilled therapists. You will ensure adherence to established protocols, maintain treatment standards, and foster a supportive and professional environment for both guests and staff. In addition to performing treatments, this role involves overseeing inventories, managing schedules, conducting training, and ensuring all treatment rooms are fully equipped. This position combines leadership, operational management, and hands-on expertise to deliver a luxurious and seamless spa experience. 

What You Will Do 

Treatment Excellence 

Deliver personalized massage and body treatments in accordance with Four Seasons' luxury standards. 

Maintain current knowledge of massage techniques and wellness trends to ensure treatments are innovative and effective. 

Monitor team performance to ensure treatments are delivered consistently to the highest standards. 

Leadership & Team Management 

Supervise and mentor a team of massage therapists and aestheticians, fostering a positive and collaborative work environment. 

Conduct training sessions to maintain and elevate service quality. 

Develop team schedules, ensuring coverage aligns with guest demand and operational efficiency. 

Operational Management 

Oversee inventory levels for treatment supplies and retail products, creating purchase orders as needed. 

Ensure treatment rooms are properly equipped, clean, and meet all operational standards. 

Conduct regular spa walkthroughs to identify areas requiring maintenance or improvement. 

Guest Experience 

Act as a point of contact for guest feedback, addressing concerns with professionalism and care. 

Promote additional spa services and retail products to enhance guest wellness journeys. 

Create a welcoming and relaxing environment for every guest interaction. 

What You Bring 

Current qualifications and licenses in Massage Therapy, in good standing with the appropriate regulatory body. 

Current CPR certification. 

A minimum of 3 years of experience as a massage therapist, with at least 1 year in a supervisory or management role within a luxury spa or wellness environment. 

Exceptional communication and interpersonal skills, with fluency in English (additional languages are a plus). 

Strong organizational abilities with attention to detail and the ability to multitask effectively. 

Completion of post-secondary education in a relevant field. 

Physical stamina to perform multiple treatments and oversee operational responsibilities. 

What We Offer 

Competitive compensation and benefits package. 

Opportunities for professional growth within a globally recognized luxury brand. 

Access to world-class training and development programs. 

A collaborative and supportive work environment that values innovation and excellence. 

Exclusive complimentary and discounted hotel stays across Four Seasons properties worldwide. 

The chance to work in a diverse and inclusive culture, contributing to creating memorable guest experiences. 

Overall Task :

Build, Develop and maintain, Healthy, Fun, creative and enjoyable work environment.Knowledge spa and hotel offeringKeep a flawless and transparent communication in the departments and hotel.Hands-on leaders/employees, Walks the talksAttention to detailsName usageAccountable for my duties.Support Day to day operationUnderstand business needsVerify the condition of the tools needed by the team to achieve our tasks in the best conditions.Advocate of the spa while building and maintaining relationships with other department and suppliersWalkthroughs to ensure seamless operation and optimal guest experience.Proficient in using all computer systems relevant to my position.Analyze of problems solving, taking decisions, create and discuss process improvement.Participate to continually keep the Spas at the forefront of the industry.Real Time feedback

Specific Tasks:

Ensure excellent Guest Experience.Ensures Spa Setups and Treatment facilities are ready for service.Lead and organize training.Monitoring execution of Standards in the treatment room.Provide Treatments.Monitors product consumption.Ordering and Inventory control, GL : Comp service, Operating supply, linen Inventory, Health and Beauty.Assist with Schedule/ time off / vacation requests.Lead daily/weekly side-jobs for spa therapistUse spa resources when available for operational project.Cover shifts as Spa coordinator, Spa Attendant.

Requirements:

Proficency in the English and Spanish LanguageCommunication SkillsOrganization and Supervisory SkillsAble to perform any type of threatments5 years in a 5 star Spa minimumAbility to give and receive feedback and take action