The Lead Title Specialist reports to the Title Supervisor and assists the Title Supervisor with monitoring the incoming/outgoing mail. The Lead Title Clerk will scan, upload, and distribute the title documents to the Title Center team. The Lead Title Specialist will verify customer SLAs are met with the intake, the vaulting, and/or the release documentation. Desired qualifications include experience in communicating and collaborating with team members electronically. Monitors, scans, imports, all titling documents received in the mailroom.Tracks SLA statistics for intake, vaulting, and/or releasing of title documents.Identifies SLA challenges and reports to the Title Supervisor.Accurately records incoming/outgoing titles and documents daily according to established procedures.Professionally and courteously interacts with state/county offices, tag agents, lenders, and dealers, to provide information in response to inquiries pertaining to the title transactions.Records all transaction details, including customer requests and resolution, in the Activity History of DDIs software program. Responds to email inquiries from both internal and external customers in a timely and professional mannerShips packages to multiple locations, both domestic and international. Delivers documents to SC DMV agency as needed.Maintains an organized workspace/area that is conducive to the overall success of the department.May be required to work overtime as the business needs arise.Assists with other functions and/or duties as needed.