The salary range for this position is $17.50 - $22.75 (Hourly Rate)

Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

The salary range for this position is $17.50 - $22.75 (Hourly Rate).

Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Description

The Lead Transporterreflects the mission, vision, and values of Northwestern Medicine (NM), adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Responsibilities:

Completes patient transports within set standards of the department.Performs both patient transport and works in the Equipment Processing Distribution Department in picking up soiled equipment, cleaning equipment per standards and delivering equipment to user areas within department standard.Ensures that all equipment is functional and in good working order including current Clinical Engineering (CE) tags.Delivers any non-functional equipment to the CE department. Ensures that any equipment that requires battery charging is charged during storage.Advises Patient Care Services when transporting patients from the unit and for all discharges. Performs accurate and timely documentation of patient movements when leaving and returning patients to units. Notifies nurse who is responsible for the patient prior to any transports.Obtains Ticket to Ride and transports with patient.Ensures all assigned equipment is kept clean and well maintained.Transports patients or guests safely while using appropriate equipment, lift techniques and departmental safety measures to ensure patient safety.Cleans and sanitizes all equipment used in a transport of a patient. Adheres to all PPE policies and knows the proper handling of chemicals used for cleaning and sanitizing. Follows established infection control and isolation guidelines. If providing transport upon admission, gives overview of the patient room to the patient and / or family. This includes but is not limited to explanation of contents of the room, where to store their personal items, how to use bed controls, how to turn the coach into a bed, number for room service etc.Assists patient care areas with lifts requiring 2 people or more. Has knowledge of how to utilize hospital lift devices, including maxi slides.Monitors and delivers transport equipment such as wheelchairs to entrances and nursing units to ensure PAR levels are maintained. Responds to code procedures as determined by hospital location. Assists in Cadence Health Fall Prevention initiative when bringing a patient back to his/her room and completing the following: positioning patient correcting in bed or chair, bed rails up if needed, ensuring everything is in arm's reach (ie over the bed table, call light, trash can, etc), no cords on floor, and bed alarm hooked back up.Effectively communicates with the call center dispatch with all transport delays or cancellations. Reports immediately to the call center upon completion of the transport.May assist with removing trash and linen from patient rooms upon discharge.Prepares work schedules and assigns tasks to patient transporters using the Epic system as a tool.Assures coverage for all areasReceives command center notifications of jobs that are not completed within assigned time frame and assures that job is either reassigned or completed within appropriate time frame.Monitors epic system software performance and interacts with the vendor as needed for maintenance or trouble-shootingCollaborates with manager of patient transportation on analysis of epic system reports.Responsible for training and evaluating all patient transportation staff. Provides input to performance evaluation on employees.Interviews, in conjunction with manager, applicants for positions in patient transportation.Assures all transport personnel receive and complete proper training for their position.Adheres to human resources policies and procedures at all timesResponds quickly to employee concerns.Writes communications and notices to personnel files when appropriateInvestigates all complaints in appropriate time frame and takes corrective action as requiredFollows up on all patient survey issues.Serves as model to staff for excellence in customer serviceProvides input for early evaluation of all patient transportersAssures damaged patient transport equipment is removed from service and physical plant is notified for repair.Assures all patient transport policies and procedures are followed.Utilizes effective communication skills in interpersonal interactions with patients and families, physicians, fellow employees, and team members.Interacts and communicates with hospital personnel, physicians, patients, and visitors in a positive and productive manner at all times.Serves as a role model for meeting customer requirements and providing service at all timesActively supports hospital values and exhibits excellent customer/guest relations in anticipating customer/guest needs in all interactions.Will oversee all staff performance to ensure optimal workflow and productivity. Redirects staff as needed. Demonstrate leadership skills necessary to direct the staff and workflow.Follows the established epic sequence for all patient transports.Must follow all departmental policies and procedures.Must be knowledgeable of epic patient dashboard custom reports and regulatory standards.Performs other duties as assigned.

Qualifications

Required

High school graduate or equivalentBasic computer skills1-2 years of patient transport experience

Preferred

N/A

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

If we offer you a job, we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines.