JOB SUMMARY

Escort guests to their seats ensuring all guests have a pleasant and positive experience attending a show at the Eldorado. To ensure that all guest’s questions are answered and to maintain a clean and respectable atmosphere for everyone involved.

ESSENTIAL DUTIES AND RESPONSIBILITIES (May include, but is not limited to the following) 

Seat guests and make sure all problems are handled in a quick and professional manner Service the champagne seating area Ensure the safety of all guests Make sure the showroom is presentable Direct guests to various locations Deal with challenging situations Preset and tear down champagne seating area Ensure supplies for champagne seating are plentiful Set up and tear down the lobby area, put all glasses back on the bar, throw away all garbage and bottles in lobby and sell and restock retail Usher non-show events sponsored by other departments or organizations Exemplify our core values, family style service, our mission and vision Exemplify our DEI (diversity, equity, inclusion) culture Perform other job-related duties as assigned 

KNOWLEDGE, SKILLS, AND ABILITIES

Must have the ability to provide our guests with excellent customer service, observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests Ability to deal with customers daily Ability to stand and remain alert for entire shift Ability to go up and down stairs Ability to react quickly in an emergency situation Ability to deal with all types of guests with all types of problems in a friendly and professional manner Must possess good communication skills—English a must, other languages a bonus High School diploma or equivalent

PHYSICAL DEMANDS AND WORK ENVIRONMENT (May be required in order to perform the essential functions of the position)

Loading shows may be hectic at times Non-smoking showroom Work may be performed in an area, which may be unusually noisy and crowded Mobility to include bending, reaching, prolonged standing and walking, accessing and lifting items from floor level to six feet high Normal sense of smell, touch, sound and vision range  Eye/hand coordination and manual dexterity  Work area is subject to variable temperatures

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS:  Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.

The above statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and individuals’ religious beliefs or practices.

As a part of the new hire process, candidates will be required to complete a background check post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.