Company Overview 

 

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.  

 

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. 

 

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.   

 

About the role:

As Partner Manager you will be responsible for driving partner (vendor) performance and the adoption of UKG OneView platform solutions, delivering long-term measurable value for our customer and business. The role will have responsibility for developing relationships with senior, influential stakeholders within the partner (vendor) organisations, driving consistent partner (vendor) service for payroll operations through measurable KPI’s and driving the commercial & contract proposition.

 

This is a hybrid position requiring 3 days a week in our Dublin office and 2 days a week working from home. 

 

Responsibilities:

Work with partners (vendors) and UKG OneView internal teams to understand and address key pain points and to maximise the effectiveness of the payroll service and platform and its integration within both businesses. Full ownership for partner (vendor) commercials; including contracts, negotiation & re-negotiation. Establish and embed Partner (vendor) Satisfaction & KPI / SLA measurement. Define and publish fit for purpose operational metrics / reporting for the team; internal stakeholders and our partners (vendors), ensuring appropriate content, and review cadence. Responsible for the day‐to-day management and operations of the partner (vendor) process across multiple jurisdictions. Responsibility for researching and contacting partners in all required jurisdictions, with the aim of building a relationship and negotiating/renegotiating pricing based on work volume changes per jurisdiction. You will be responsible for maintaining relationships with strong partners in each locality while maximising cost effectiveness. Responsibility for the delivery of internal product and service changes that impact the partner service which is aligned to our strategic company vision. Responsibility for all aspects of record maintenance on the partners and some corresponding documents relating to clients. This includes due diligence and compliance documentation. Ensuring compliance, quality and legitimacy is fundamental for the security of our business and our customers. This record management will allow you to offer reliable support to our internal teams indicating which partners are best suited for our customer needs. Up to 10% International travel is required as part of the role.

Qualifications:

Previous partner (vendor) management or customer success experience. +5 years’ experience in leading customer or partner relationships. Outstanding and proven Stakeholder/Relationship Management experience, preferably with large Enterprise/SMEs at senior/Exec level. Strong leadership, initiative, and people & stakeholder management skills. High quality standards - we pride ourselves on the accuracy and quality of our delivery. Excellent negotiating/influencing skills; very strong commercial awareness. Passion for solving problems and constantly identifying areas for improvement and opportunities for addressing the root causes. Strong change agent with superior communication and interpersonal skills. Ability to present information to audiences at all levels of the organisation – both internally and externally. Be a self-starter, and work well in a team.

 

Where we’re going 

 

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!   

 

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.      

 

Disability Accommodation  

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com