We are a full service veterinary and dental clinic. We are here to provide quality care for you and your pet. Annual exam, sick visits, vaccinations, laboratory diagnostics, parasite control, surgery and dental cleanings are all part of the care that we provide here at Buies Creek Veterinary Hospital. As a Lead Receptionist you will: Oversee and support reception staff in day-to-day operations. Partner with Lead Veterinarian, Hospital Manager, and Lead Vet Assistants to best support staff, clients, and patients. Assist in maintaining excellent flow of communication with all staff. Build and maintain respectful, positive relationships with all staff and clients. Encourage the spirit of teamwork and maintain a pleasant, respectful, and productive environment. Can work to maintain an effective veterinarian appointment schedule, screening emergencies and prioritizing cases that need to be seen. Receive and place calls to clients for the purpose of scheduling. Prioritize multiple tasks in a calm, organized manner. Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc. Assist all clients by providing necessary instructions, information and invoices, dispense prescription items per the veterinarian’s instructions, and schedule all future appointments. Utilize hospital computer systems to document medical records and communicate with clients and teammates. Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures. Excellent customer service skills and an exceptional level of communication in a professional manner. Advocate for pets through client education on preventative care, pet health needs, treatment recommendations and all other hospital services/procedures. Maintain a positive attitude in all interactions with clients, pets and other teammates. Demonstrate ability to show empathy toward clients and treat pets with compassion and respect. Oversee all client correspondence and ensure success. Keep the lobby/exam room flow moving efficiently by directing the team and helping teammates to multitask as needed. Create and post work schedules for the receptionist team. Lead monthly receptionist meetings Lead daily receptionist huddles Train new receptionists Organize and conduct regular training for team Utilizing standard office/business equipment. Experience with veterinary software is preferred. Ability to work independently on assigned tasks as well as to accept direction on given assignments. Possession of organizational skills. Critical thinking – Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations. Pay range of $17.00-22.00/hour based on experience Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k) Life Insurance (Basic, Voluntary & AD&D) Short Term Disability Paid Time Off (Vacation & Public Holidays) - for eligible positions only SVP offers educational assistance for qualified teammates to enroll in AVMA-CVTEA accredited veterinary technician programs Teladoc- FREE doctor access 24/7 Discounted Veterinary Care EAP (Employee Assistance Program) A large network of over 5,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth Opportunity to make an impact in your community while tackling a challenging, variety of tasks and the ability to help animals among a great team of people! Our team’s continuous dedication has rewarded us with remarkable growth, and Southern Veterinary Partners now employs more than 8,000 employees nationwide. The organization’s success has not gone unnoticed, landing us recognition as #19 on Newsweek’s “Most Loved Workplaces” list in 2022. Additionally, we have ranked among Inc. 5000’s List of "Fastest Growing Companies in America" (2018, 2019, 2020, 2021, and 2022) and the Birmingham Business Journal's "FastTrack 30" of the Fastest Growing Companies in Birmingham (2017, 2018, 2019, 2020, and 2021).