Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense’s mission to keep our country safe and secure.
Job DescriptionLEAD VOICE ENGINEER
Secure and expertly apply the latest technologies to advance the mission as a LEAD VOICE ENGINEER with GDIT. Your work in enterprise IT will help our clients overcome evolving demands and missions. Own the opportunity to accelerate digital modernization for our clients as you accelerate your career.
At GDIT, people are our differentiator. As a LEAD VOICE ENGINEER, you will help ensure today is safe and tomorrow is smarter. Our work depends on LEAD VOICE ENGINEER joining our team supporting our DISA Enterprise Transport Management - Next-Gen (DISA ETM - NG) program at the Pentagon in Arlington, VA.
This position will support the following shift schedule: Monday – Friday 8:00am – 4:30pm.
Due to the nature of work this role entails, telecommuting is not allowed and will require the employee to report full-time onsite.
HOW VOICE ENGINEER WILL MAKE AN IMPACT
Voice System Administrator Team member on 24x7 Operation and Maintenance Staff performing daily activities in support of the DoD Revision Ribbon AS LSC; with all its Core and Peripheral systems.
Administrator will be the on-site Subject Matter Expert for the Ribbon AS system in support of over 90,000 users.
Work encompasses support of SIP based Session Managers, Provisioning Manager, Personal Agent Manager, Media Application Servers, PRI Gateways and Associated Element Managers.
Also limited interface and monitoring of Cisco Call Manager used for VOSIP system.
Support for VOIP phones, TDM and SIP Trunking, Voice Mail, E911, and UC features.
Daily activities will involve alarm monitoring, scheduling/running of system backups, system upgrades, preventative maintenance, hardware replacement, system troubleshooting, Telephony dial-plan, and routing changes.
Work independently and with vendors, identify root cause issues and determine proper problem resolution, collect logs for vendor evaluation.
Interface with customers, Local Exchange Carrier, local in-house cabling support, and Ribbon.
Perform call-flow evaluation and other duties required to operate, maintain, update, and perform break-fix actions, trouble ticketing, reporting, and system interface with other telephony switches, VTCs, & ACDs.
Required to interface with Service Now ticketing system and escalate system issues to other team leads and members when appropriate.
WHAT YOU’LL NEED TO SUCCEED:
Security Clearance Level: Secret Security Clearance
Required Experience: 8+ years of experience (or combination of education, certification and experience.)
Required Certifications: CompTIA- Security+ CE Certified (current, must not expire in next 60 days). One of the following training certifications (CE) will be required:
Avaya AS5300 or Ribbon AS Fundamentals
Avaya AS5300 or Ribbon Maintenance & Provisioning
Cisco - CCNA Voice Certified. Cisco CCNA Routing
Nortel - Carrier VoIP Communication Server XA- Core
Nortel - Communication Server 2100
Nortel - Nortel Unified Communications Solutions
Avaya - Avaya Aura Application Server 5300 R2 or Above
Avaya - Avaya Aura Communication Manager or similar Carrier PBX certification.
Experience with Oracle SIP Session Boarder Controller is highly desirable.
Education: Bachelor’s degree in computer science, engineering or a related technical discipline, or equivalent demonstrable experience.
PREFERRED SKILLS:
Switch or Transport Vendor specific training or certifications are helpful
GDIT IS YOUR PLACE
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays