Lead Water Mitigation Technician Full Time • Raleigh-Durham Benefits: + Bonus based on performance + Flexible schedule + Opportunity for advancement + Training & development + Tuition assistance Benefits/Perks + Paid Holidays + Bonus opportunities + Paid continuing education + PTO + Paid Training + Growth and Career Advancement Opportunities Company Overview 1-800 WATER DAMAGE is a trusted property restoration company serving customers across the nation. With locations spanning coast-to-coast, we help home and business owners return their property to its original condition, while restoring what truly matters—health and safety. Our team is fully vetted, IICRC-certified, and insured for your safety. Job Summary The coordinator will work with technicians, the lead coordinator, and mitigation supervisor to provide outstanding customer service. This position includes scheduling all employees and subcontractors for daily work and any after-hours calls, notifying the client of work that needs to be performed the day before, setting up the job & maintaining job information in our software program on a daily basis. Responsibilities + Intake and response to new emergency leads of Water, Fire, Smoke + Assess damages, Gain approvals for projects from carriers/customers. + Coordinates and supervises emergency work + Perform emergency extraction of water from various surfaces + Provide assistance including but not limited to removal of all affected building materials. + Manage Technicians daily scheduling and responsibilities + Maintain drying equipment and supplies in production vehicles. + Maintain cleanliness of the vehicle and equipment to 1-800 Water Damage standards + Operates a company vehicle equipped with cleaning equipment, tools, and supplies to the work sites + Provides exceptional customer service, treat customer’s property and contents with respect and care + Effectively communicate with customers and management + Update job progress and documentation of communication from insurance and customer. + Vehicle safety and maintenance inspections + Other duties as assigned by the management Qualifications + Possess sense of urgency, professional demeanor, positive attitude, and strong work ethic + 2+ years experience of water mitigation, mold remediation and fire/smoke cleaning with a reputable company in the industry. + Must have a valid NC Driver’s License and possess a clean driving record. + Exceptional written and verbal communication skills. + Ability to exercise good judgment and to understand and carry out written and/or oral instructions + Exceptional problem-solving ability. + Ability to identify potential site hazards (asbestos, lead paint, mold, etc.) + Sustained periods of standing, walking, bending, and kneeling + Must be able to repetitively push/pull/lift/carry objects. + Must be able to climb ladders, work at ceiling heights, work in tight spaces such as crawls spaces, attics + Must be able to regularly lift and or move up to 50 pounds. + IICRC Certifications are Plus + Familiarity with chemical products including use, disposal, and Material Safety Data Sheets + Willing to work nights and weekends when requested + Periodic travel Compensation: $19.00 - $25.00 per hour Choose a Rewarding Career with 1-800 WATER DAMAGE 1-800 WATER DAMAGE is a trusted property restoration company serving customers across the nation. With locations spanning coast-to-coast, we help home and business owners return their property to its original condition, while restoring what truly matters—health and safety. Our team is fully vetted, IICRC-certified, and insured for your safety. What We Do We handle a range of restoration projects including emergency mitigation, water damage restoration (https://www.1800waterdamage.com/services/water-flood-damage-restoration/) , carpet cleaning, fire and smoke damage restoration, sewage cleanup, mold remediation (https://www.1800waterdamage.com/services/mold-damage-restoration/mold-removal-remediation/) , and much more. We understand how stressful this situation can be, which is why we are equipped to help you deal with insurance companies, property management, and the many other parties interested or involved with the damage. Our water damage technicians, sales teams, and administrative professionals take pride in helping others through home and commercial building restoration. Our Values Owned by the BELFOR Franchise Group, 1-800 WATER DAMAGE is dedicated to excellence. We provide services with a personal touch but are also backed by the expertise of an internationally renowned restoration company. Because clients are going through an extremely difficult and emotionally taxing time, we provide caring support, upfront communication, and effective services. We believe in full transparency, which is why we provide customized solutions and pricing upfront. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to 1-800-Water Damage Corporate.