Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals with complex needs in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems.  

Travel is required.  Must be able to travel to Washington, Oregon, and within California.

Full Time: DAYS 8:00 am - 5:00 pm; Monday - Friday 

Expected starting wage range is $81,565.12 - $91,163.80.  Telecare applies geographic differentials to its pay ranges.  The pay range assigned to this role will be based on the geographic location from which the role is performed.  Starting pay is commensurate with relevant experience above the minimum requirements.  

POSITION SUMMARY

The incumbent will report to the Director of Learning and Leadership Development and be primarily responsible for planning, developing, implementing, evaluating and conducting instructor lead trainings for Telecare leaders, and other staff as requested by programs.

QUALIFICATIONS

Required:

·         Bachelor’s degree and five (5) years’ experience supervising and managing performance of others, or master’s degree and two (2) years’ experience supervising and managing performance of others.

·         Two (2) years’ experience in facilitating soft skills training in person and remotely.

·         Proven ability to build teams

·         Demonstrated ability to drive and influence leadership, staff and HR partners

·         Proven ability to design and present engaging and impactful programs with documented improvement in individual, team and company performance

·         Proven ability to be self-directed and take initiative while working autonomously from a remote location

·         Must be at least 18 years of age

·         All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. Position requires driving, valid driver license, a motor vehicle clearance and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual or local requirements may apply

Preferred:

·         Experience with learning management systems

·         Experience facilitating training using ZOOM and TEAMS Platforms

·         Certifications in DiSC Behavior Profiling, ADKAR Change Management, Five Disfunctions of a Team, Crucial Conversations, Korn Ferry Leadership Architect or equivalent certifications

·         Advanced skills in O365 Suite

ESSENTIAL FUNCTIONS

·         Demonstrate the Telecare mission, purpose, values and beliefs in everyday language and contact with the internal and external stakeholders

·         Develops and conducts instructor led, dynamic, learner driven Leadership training events throughout the Telecare enterprise including New Hire Orientation

·         Responsible for researching exciting, interactive and creative ways to deliver soft skills training, information and material

·         Partners with subject matter experts, both in and outside of Telecare, to ensure training content reflects the most current leadership processes and policies for application within our dynamic environment including:

o   Creates and maintains content and its development for all leadership and staff non-clinical training, including facilitator guide, participant workbook and PPT.

o   Manages and updates content based on feedback from leaders and participants, as necessary to adapt to policy & process changes

·         Maintain records and reports within the Learning Management System of all staff education that has been provided.

·         Drive other projects as needed by executives or as business needs change

·         Partner with the training team to keep the training calendar, SharePoint site and other training communication up to date and relevant

·         Work closely with Telecare Leaders to support training requests by developing training to meet their needs or helping to identify outside resources

·         Facilitate training three to four (3-4) days each week based on the annual training calendar.

·         Travel is required.

Duties and responsibilities may be added, deleted and/or changed at the discretion of management. 

Position requires driving own personal vehicle for company business such as trainings, offsite meetings, etc. 

SKILLS

·         Facilitation of small and large groups both in person and remotely using a virtual platform

·         Clear and effective verbal and written communication

·         Knowledge of principals of adult learning

·         Engaging manner that fosters open communication

·         Ability to develop interactive training

·         Highly organized in record maintenance

·         Advanced skills in Microsoft Office Suite, specifically PowerPoint

PHYSICAL DEMANDS

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to sit, bend, squat, kneel, crawl, climb and lift and carry items weighing 50 pounds or less as well as to frequently walk, stand, twist, reach and do simple and power grasping. The position requires also requires driving and flying. Visual requirements include computers, books and video exposure.  

EOE AA M/F/V/Disability

If job posting references any sign-on bonus internal applicants and applicants employed with Telecare in the previous 12 months would not be eligible.