Provides a high level of professional customer service to incoming telephone callers and provides timely responses to all incoming calls from lessees, dealers, and internal staff.  Makes appropriate changes to accounts based on requests from lessees, dealers, and internal staff; documents telephone conversations and relevant changes.  Calculates buyout quotes and refers to other departments for assistance when needed. Documents all telephone calls and relevant information.

 

PRIMARY RESPONSIBILITIES

·       Answers incoming telephone calls from lessees, dealers, and internal staff.  Refers questions to other departments as needed.

·       Documents all telephone calls and conversations to ensure all necessary account information is accurate and up-to-date.

·       Documents and makes changes to accounts.

·       Calculates buyout quotes by determining the amount needed to terminate an account. 

·       Performs and answers any questions regarding address changes, reconciling account issues, buyout quotes, property tax questions, invoices, termination dates, miscellaneous charges on accounts and contract details.

·       Maintains accurate and detailed information at all times especially when calculating buyout quotes.

·       Performs other related duties as required or assigned, some of which may be essential to the position.

 

EDUCATION, KNOWLEDGE AND SKILL REQUIREMENTS

·       Associates degree or equivalent work experience

·       1-3 years of customer service experience

·       Strong communication skills

·       Ability to work independently and within a team

·       Leasing experience is a plus

·       Outstanding customer service skills including consistent politeness, patience, and a calm, positive demeanor

·       Outstanding typing and communication skills, both written and verbal

·       Strong computer skills including MS Office

·       Ability to effectively communicate and interact with team members and other departments

·       Perform data entry with extreme accuracy

·       Strong attention to detail.

·       Must possess strong interpersonal and technical skills, and a professional demeanor

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $25.76 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

LocationMoberly, Missouri, United States of America