**Learning and Development Program Manager** **Job Summary** The **Learning and Development (L&D) Program Manager** plays a strategic role in ensuring that the **Enterprise Operations Organization (EO)** workforce possesses the knowledge and skills required to meet both current and future business needs. This role is responsible for developing, implementing, and delivering **effective, engaging, and professional** learning solutions that align with the organization's objectives. The L&D Program Manager collaborates with **subject-matter experts, business leaders, and HR partners** to develop targeted competency programs that address skill gaps and drive workforce readiness. As part of the **Chief of Staff Team** , this individual contributes to building a **Future-Ready Workforce** by aligning learning strategies with business goals. **Key Responsibilities** + **Design and implement strategic learning solutions** that align with business needs, following best practices to drive employee growth and development. + **Develop capability models** that enhance core skills, job proficiency, and overall workforce competencies. + **Conduct needs assessments** and develop competency-based programs to support skill development across global teams. + **Act as a learning consultant** and trusted advisor to business leaders, ensuring learning programs address critical capability gaps. + **Leverage data-driven insights** to measure, analyze, and communicate training effectiveness and impact. + **Collaborate with HR Business Partners (HRBPs)** to identify and remove obstacles related to learning content, technology, and program implementation. + **Customize learning solutions** to meet the diverse needs of employees while tracking progress and measuring outcomes. + **Support the execution of Workforce Development Programs** to enhance bench strength and future leadership capabilities. + **Support a culture of continuous learning and professional growth** by increasing visibility and accessibility to existing learning resources. + **Support process improvements** by evaluating and enhancing L&D strategies, frameworks, and operational workflows. **Required Knowledge & Skills** + **Deep understanding of adult learning theories** and best practices in Learning & Development. + **Technical aptitude** and experience with **learning technologies, tools, and platforms** that support learning activities. + **Strong analytical skills** with the ability to measure the effectiveness of learning solutions through data analysis and reporting. + **Excellent communication and presentation skills** , with proficiency in MS Word, PowerPoint, and course development tools. + **Project management expertise** , including the ability to drive results in a fast-paced environment. + **Process improvement mindset** , with the ability to evaluate current learning frameworks and identify areas for enhancement. + **Customer-centric approach** , viewing employees as learners and ensuring that L&D efforts contribute to organizational success. + **Growth mindset and adaptability** , staying current with emerging technologies and best practices in L&D. + Spanish Bilingual Preferred **Recommended Education & Experience** + **3-5 years of experience** in competency framework development, LMS administration, or L&D consulting. + **Bachelor's degree** in **Human Resource Development, Learning & Development, Education** , or a related field (or equivalent work experience in lieu of BS degree). **Preferred Certifications** NA **Knowledge & Skills** * Adult Education * Adult Learning Principles * Agile Methodology * Change Management * Instructor-Led Training * Learning Management Systems * Microsoft SharePoint * Project Management ** Technical Training * Train The Trainer * Virtual Training **Cross-Org Skills** * Effective Communication * Results Orientation * Learning Agility * Digital Fluency * Customer Centricity **Disclaimer** * This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. The base pay range for this role is $97 800 up to $139 400 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience. **Benefits:** HP offers a comprehensive benefits package for this position, including: + Health insurance + Dental insurance + Vision insurance + Long term/short term disability insurance + Employee assistance program + Flexible spending account + Life insurance + Generous time off policies, including; + 4-12 weeks fully paid parental leave based on tenure + 11 paid holidays + Additional flexible paid vacation and sick leave (US benefits overview (https://hpbenefits.ce.alight.com/) ) The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.