Posting Details

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Position Information

Job Title Learning Commons Associate - Supplemental Instruction Posting Number P003691 Position Type Part-Time Position Status Part Time Grant Funded No Grant Funding Source NA Category Instructional Support Class Code 55 Starting Pay $16.55 Department SE Supplemental Instruction Job Summary Reporting to the Learning Commons Managing Associate – Supplemental Instruction, the Learning Commons Associate – Supplemental Instruction will provide front-line customer service to students, employees, and the public at the College. The incumbent is responsible for cross-training in multiple areas and will be able to assist with clerical, customer service, learning lab, library, and other professional duties throughout the Learning Commons. Primary Duties and Responsibilities General and Working Area-Specific Essential Performance Requirements*General Serves as a resource to students, faculty, staff, and the community to enhance learning and engagement while supporting multiple functions and spaces within the Learning Commons Provides guidance to students, faculty, staff, and the community on the relevant resources to meet needs Oversees the front desk and assists in the daily operations and administrative responsibilities of the Learning Commons, including appointment scheduling, calendar management, and electronic or phone communication Monitors the Learning Commons to ensure user behavior policies are followed Inventories, orders, and checks in materials and supplies and ensures that good safety, housekeeping, and security practices are always followed

Library Serves as a resource for identifying sources of requested information for learning, research, and engagement Makes resources and other tools available to students, faculty, and staff, including library materials, multimedia equipment, laptops, and other technology, and assists patrons with questions regarding technology, computer hardware, and software Answers questions and assists with troubleshooting and resolving technical issues related to printers, copiers, and scanners Assists patrons in person, via telephone, and electronic means by answering their questions or referring them to the appropriate person, department, or service desk Locates materials including databases and electronic resources for students and faculty Assists with updating and maintaining maker space hardware, software, 3D printers, and other technology including microscopes, iPads, AV equipment, tracking software, calculators, graphic design/video editing software, and other related tools Provides check-in and check-out services as well as properly shelving library materials Assists with maintaining the Library website through content review, creation, and maintenance as assigned
Learning Support Provides tutoring assistance to students to enhance learning and increase academic success, in collaboration with faculty and appropriate supervisor, and adheres to tutoring best practices in face-to-face, synchronous online, and asynchronous online modalities Provides students with appropriate handouts and educational materials as needed Provides academic coaching and mentoring to current students in need of additional academic support and study strategies Prepares and puts in place equipment scheduled for use during laboratory teaching sessions Teaches basic certification, safety, and training courses covering all lab equipment Prepares and delivers workshops, which may include content creation and updating workshop materials Partners with faculty for special events in support of classes Assists supervisor in the delivery of academic boot camps Service Excellence Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite Completes all required training and professional development sessions sponsored through Tarrant County College (TCC) Supports the mission, values, goals, and principles of the College SupervisionWorks under the general supervision of the assigned campus leader

*Performs Other Related Tasks as Required The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. Required Minimum Qualifications High school diploma or General Educational Development (GED) Preferred Qualifications At least (1) completed college level course Knowledge, Skills and Abilities Knowledge of principles and processes for providing customer and personal services Skilled in customer service including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction Skilled in active listening including giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times Ability to apply critical thinking, specifically using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems Ability to apply learning strategies by selecting and using training and instructional methods, as well as procedures appropriate for the situation when learning or teaching new things Ability to work using a service orientation by actively looking for ways to help people Ability to talk to others to convey information effectively Physical Demands and Work Environment Physical Demands
The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and climb or balance. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Working Environment
The work environment characteristics described here are representatives of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet. Accommodations Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. Special Instructions Summary Posted 11/05/2024 Posting Contact Summary

Should you have questions specific to this position please contact the following individual

Contact Nicole Procell * nicole.procell@tccd.edu Applicant Documents Required Documents Resume / Curriculum Vitae Optional Documents Cover Letter Certification / License Military/Foster Care Preference Documentation Posting Specific Questions

Required fields are indicated with an asterisk (*).

* Please select the highest level of education you have completed. High School Diploma / GED 60 or more College Credit Hours Associate's Degree Bachelor's Degree Master's Degree Doctorate Degree None of the above * Please list any certification or licensure you have that is directly related to this position.

(Open Ended Question)

* Please describe the college level course work that you have completed that relate to courses and disciplines you would like to support.

(Open Ended Question)

* What is your current grade point average (GPA)? Less than 2.0 GPA 2.0 to 2.9 GPA 3.0 to 3.9 GPA * Please describe the college level course work that you have completed.

(Open Ended Question)

* How would you rate your level of experience using word processing, spreadsheet and presentation software (i.e. Microsoft Word, Excel, PowerPoint)? Advanced Intermediate Beginner None * How would you rate your experience with web-based software? Advanced Intermediate Beginner None * How long have you been in your current role with TCC? Less than 6 months More than 6 months I am not a current TCC employee I am a current TCC student employee