About The RoleThe RealReal is seeking a Learning Design Specialist to support the Head of Experience and Education in infusing a culture of learning and transforming the employee experience within Sales, Retail, and Operations. The creative, yet organized and disciplined, individual will support the team in creating self-paced, instructor-led, digital and micro learnings within TRR’s LMS.

This role is highly cross-functional, working closely with various business functions, levels, and priorities to deliver training content that directly impacts business KPIs and client experience. If you enjoy creating, designing, and managing projects in a while moving fast and collaborating without ego, please keep reading.

What You Get To Do Everyday

Partner with cross-functional trainers to understand business needs and projects in need of training

Work with subject matter experts to identify specific learning needs of teams

Work with Education x Experience team leaders to develop learning programs and create content most applicable to the program execution (ie digital, facilitator-led, self-paced, etc)

Act as lead designer to build high-quality, engaging courses within LMS for various learning modalities

Work to project plans, including timelines for discovery, design, and execution

Develop train-the-trainer materials to prepare facilitators and coaches to lead effective trainings

Create simple, easy-to-use, and relevant trainings while thinking holistically about the client and learner experience

Utilize variety of digital learning tools, design programs, and evaluation methods to apply in LMS.

What You Bring To The Role

Requires a bachelor’s degree and 3-5 years of instructional systems design experience on projects involving adult learning audiences 

Experience analyzing, building and assessing asynchronous and synchronous virtual, facilitated and self-paced training

Experience as a solo or lead content developer or instructional designer 

Experience working with course authoring tools (Articulate suite, Canva, Adobe suite, etc)

Proven ability to write effective copy, instructional text, storyboards, and audio/video scripts

Ability to create simple, branded visual assets using graphic and video design tools

Must have strong time management skills with ability to work independently, prioritizing daily tasks and deadlines

Strong attention to detail with ability to simplify complex content required

Experience in Excel, Sheets to review and analyze training results & data

Virtual or in-person facilitation skills a plus

Applicants will be asked to provide a portfolio of previous Learning Design work

Compensation, Benefits, + Perks

Employee Stock Purchase Plan

401K with Company Match

Medical, Dental & Vision Insurance

Paid Parental Leave

Unlimited Discretionary Time Off (DTO)* and 10 Paid Company Holidays

* Unlimited DTO with Manager approval

The expected salary range for this role is $60,000.00-$80,000.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our twelve shoppable stores, customers can sell, meet with our experts and receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.