At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.
Job Summary
To design, develop, deliver, evaluate, and improve end-user training and documentation for all Mass General Brigham Health Plan staff. Will work closely with Documentation Coordinators to maintain a centralized SharePoint site for all documentation.Does this position require Patient Care?
No
Qualifications
Essential Functions
Design training curriculums, including courses and programs that meet the needs of the business units, applying different training methods and techniques as appropriate, including both classroom training and online e-learning courses.Conduct train-the-trainer sessions for subject matter experts as needed. Develop and deliver training to all new employees; develop/deliver refresher training as needed as determined by routine periodic skill assessments and feedback; develop/deliver training sessions to support new software, new products, or significant changes in processes, employing adult learning and instructional design principles and appropriate use of a variety of training methods. Work with management to perform needs analysis, using effective feedback and questioning techniques to determine specific training requirements. Research, develop, and maintain all course materials and documentation for all training programs, such as instruction manuals, handouts, quick-tips sheets, facilitator and participant guides, training reports, and related correspondence. Effectively assess the impact of training programs based on the four levels of evaluation (reaction, learning, behavior, and results). Evaluation would typically include feedback forms, quizzes and assessments during training as well as post-training manager assessment and performance measurements on the job. Maintain an excellent and collaborative working relationship with department leadership while maintaining strict confidentially where appropriate. Works closely with the management team to ensure that training goals are effectively met. Make recommendations that may result in improved quality, productivity, communication, and technological advancement across the department.
Additional Job Details (if applicable)
Qualifications:
Education
Bachelor's Degree Related Field of Study required
Can this role accept experience in lieu of a degree?
No
Experience
Knowledge, Skills and Abilities
Physical Requirements
Standing Occasionally (3-33%)Walking Occasionally (3-33%)Sitting Constantly (67-100%)Lifting Occasionally (3-33%) 20lbs - 35lbsCarrying Occasionally (3-33%) 20lbs - 35lbsPushing Rarely (Less than 2%)Pulling Rarely (Less than 2%)Climbing Rarely (Less than 2%)Balancing Occasionally (3-33%)Stooping Occasionally (3-33%)Kneeling Rarely (Less than 2%)Crouching Rarely (Less than 2%)Crawling Rarely (Less than 2%)Reaching Occasionally (3-33%)Gross Manipulation (Handling) Constantly (67-100%)Fine Manipulation (Fingering) Frequently (34-66%)Feeling Constantly (67-100%)Foot Use Rarely (Less than 2%)Vision - Far Constantly (67-100%)Vision - Near Constantly (67-100%)Talking Constantly (67-100%)Hearing Constantly (67-100%)
Remote Type
Remote
Work Location
399 Revolution Drive
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
EEO Statement:
Mass General Brigham Health Plan Holding Company, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.