Chick-fil-A is well on its way toward building a robust Learning Development capability, including full support for Learning Design, Content Production and Content Strategy for all Field and Staff learning products and experiences.
The Content Strategy team is responsible developing, implementing, managing and improving a comprehensive and customized content strategy that aligns to business objectives and meets Field and Staff audience needs. The Sr. Project Lead is responsible for producing and overseeing key deliverables such as content development standards, an efficient and effective component content management system, content governance standards, and content maintenance approach with the support of the Team Leader.
(S)he will ultimately ensure that all content provides the greatest value to the end user in alignment with team, departmental and organizational strategy while applying advanced knowledge of their field to complex projects and outcomes. (S)he will work with wide latitude of autonomy and partner closely with the Learning Development, Digital Learning and Learning Architecture teams to provide technical leadership and consultation to content design and production standards, ensuring processes and best practices are implemented, utilized and evolved.
(S)he may also be responsible for executing and/or overseeing Vendors and Contractors in the creation and deployment of the Content Strategy in support of a multitude of Learning Development projects covering various content areas and modality types (i.e. content authoring technologies, graphic design, video production, content management, etc.).
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Responsibilities Ideate independently, as well as take direction from Team Leader to implement ideas and influence strategy development supporting learning material design, development, management, curation and production in service of Field and Staff Audience learning productsBuild and manage systems to ensure efficient production process of learning material that meet business and learner needs.Collaborate with internal partners, particularly DTT and L&D platform administrators and content creators, to communicate and maintain content governance for the Learning & Development department and to prepare creative concepts that are on strategy and in line with the quality and consistency of Learning & DevelopmentConcept design across Learning Development modalities (i.e. modality design standards, visual identity, voice and tone, graphic design etc.)Consult to vendors to ensure that deliverables meet or exceed CFA quality expectations and that files are built and stored according to departmental standards and Steward the budget tied to his/her work accordinglyPartner with the measurement lead to establish ongoing measurement and assessment of the content strategy, including utilizing Operator feedback and input to inform training solution and implementationEffectively manage multiple projects to achieve project goals and meet deadlines established within the learning strategy.Maintain a relevant knowledge base about both the business and industry shifts within the field of Content Management and Content Strategy, with a focus on scaling our content management and content production tools and processes. Minimum Qualifications Bachelor’s Degree or the equivalent combination of education, training and experience from which comparable skills can be acquiredProficiency in a variety of content design systems and toolsFamiliarity with and demonstrated ability in Microsoft (Word, PowerPoint, Excel), Adobe suite of programs (InDesign, Illustrator, Photoshop etc.) and/or other design softwareStrong critical thinking skillsStrong system-thinking skillsStrong organizational and project management skillsAbility to execute with excellence while valuing relationships, including giving and receiving feedbackCollaborate to engage and interact well with various constituents, such as direct work team, various department teams, and business partnersDesire and demonstrated ability to influence others to accomplish objectivesDemonstrated mindset to grow, continually learn and improve Preferred Qualifications 5+ years professional experience, preferably in content strategy, or communication development and managementKnowledge of adult learning principlesStrategic thinkingComfortable navigating emerging technologies and unchartered processesExperience designing and managing taxonomies (and relevant taxonomy mgmt. software)Experience using or configuring CCMS/structured authoring tools (Xyleme, Tridion, Heretto etc.)Familiarity with and demonstrated ability in other learning-specific software and tools (i.e. LMS, LCMS, LXP, etc.) Minimum Years of Experience 4 Travel Requirements 10% Preferred Level of Education Bachelor's Degree Submit Resume ApplyApplyShareRefer this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Interested in this opportunity?Chick-fil-A, Inc. is an equal opportunity employer that values diversity and inclusion. We make employment decisions on the basis of qualifications, merit and business need. Application FAQs