About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Resort Orlando at Walt Disney World Resort, is the leading luxury resort in Central Florida. We pride ourselves on the service we deliver and that all begins with the dedication of our employees who embrace the meaning behind the Golden Rule. Guests are pampered with a customized approach, ensuring that each experience is unique and unforgettable. Our goal is to attract only the most positive and passionate talent, those who are able to provide intuitive service, with a warm and friendly smile. We encourage our team to strive for personal and professional greatness and are always empowered to do what is right.

Join our AAA Five Diamond property in Central Florida! 

 

The Opportunity: 

Learning and Development Manager – on-site 

   

About the role:   

Delivers workplace learning, service improvement programs, and initiatives to best achieve long-term business success; add value in meeting the hotel’s needs by identifying and implementing learning and performance improvement strategies that support the hotel’s strategic direction; promotes a continuous learning culture; partners with stakeholders to ensure employees are trained on the needed skills to successfully perform their jobs to attain service excellence.    

Responsible for resort's learning and service culture. Works closely with the resort's senior leadership team to ensure the team is well positioned to achieve our service and culture standards as well as an exceptional guest experience. Manages Onboarding, Operational Learning, Management and Leadership Training, and Compliance.  

  

What you will do:    

Regularly benchmarks the learning function with Learning Success Levels. Designs solutions for learning needs by rapidly creating and developing learning programs (or blended Learning programs) that target performance gaps and management competencies.  Prepares and produces training calendars that reflect performance gaps and learning needs. Markets the learning function’s programs, initiatives, and online learning. Evaluates the effect of training programs and initiatives through measuring results and monitoring behavioral change. Creates and adheres to an annual budget for all training programs, initiatives, and learning resources. Plans and executes property-wide change initiatives, including service initiatives, Company-wide change initiatives, and other large-scale projects related to growth and learning.  

Manages and facilitates (in collaboration with other presenters) Embark for all new employees  

Manages and facilitates (in collaboration with other presenters) all other core programs including Service Foundations, Introduction to Leadership Behaviors, New Leader Orientation, Certified Departmental Trainer, GROW, and annual compliance requirements.  

Ensures new managers to the company are given the knowledge and skills to successfully complete their 90-day probationary period through the New Leader Orientation Program  

Manages an effective standards training program and ensures Standards Training Manuals are updated regularly and training checklists are turned in for new hires and in place for all departments  

Partners with hotel management teams to determine performance gaps, and advise on actions that are likely to meet those needs  

Plans and co-facilitates training activities if/when training is part of the solution  

Coaches managers to ensure the necessary training and learning is conducted in departments on a consistent basis  

In collaboration with People & Culture, manages all compliance and safety training related to the property  

Coordinates with managers to ensure new employees are given training plans to acquire the knowledge and skills to successfully complete their 90-day probationary period.  

Facilitates and/or coaches others to facilitate management development programs including GROW, Four Seasons Leader, Core Business, People, and Service Management Skills Programs for all leaders  

Assists Managers with writing their development plans, ensuring the contents are focused on experience-based learning  

Ensures MIT and Interns are mentored and given a structured program with learning objectives 

Minimum Qualifications:  

Minimum of 3 years’ experience working in a managerial capacity 

Experience in adult education or a similar environment 

Experience in hotel operations, preferably luxury hospitality or other service environments 

Experience managing in diverse cultures and required to have a university degree or equivalent experience. 

Exceptional computer skills in Word, Excel, and Outlook 

Friendly/Outgoing and warm personality.  

Strong interpersonal skills with the ability to work with department heads.  

A successful candidate will have a flexible schedule, and the ability to work weekends and holidays. Must be fluent in English and possess legal work authorization in the United States. 

 

Comprehensive Benefits 

Energizing Employee Culture where you are encouraged to be your true self!  

Comprehensive learning and development programs to help you master your craft.  

Inclusive and diverse employee engagement events all year-round.  

Exclusive discount and travel programs with Four Seasons  

Competitive wages and benefits package   

Medical Insurance after 30 days of employment 

Employer-paid Dental and Vision insurance 

401(k) and Retirement Plan Matching   

Employee Assistance Program  

And so much more! 

 

 

Four Seasons Hotels & Resorts, Employer of Choice 

“The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion, and culture. It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.” – Isadore Sharp, Founder and Chairman Four Seasons Hotels and Resorts 

  

We look forward to receiving your application!  

 

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf