Summary: Ensures that new employees experience a high quality, friendly and effective introduction to the company, its culture, policies, procedures and practices by providing effective new employee orientation, leadership orientation and other leadership and operations training programs.

 

 

Essential Functions and Responsibilities:

Assists with the planning, development, and implementation of the property’s new employee orientation, leadership orientation and other training programs for staff and leadership Facilitates training classes and programs both in-person and online aligned with current learning objectives and approved curriculum. Selects or develops teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials and reference workshops Provides statistical and performance feedback and tests trainees to measure progress and to evaluate effectiveness of training. Reports on progress of employees and departments under guidance during training periods Provides continual evaluation of processes and procedures and provides suggestions for methods to improve the quality of leadership, area operations, efficiency, and service Works with Human Resources staff and departmental leadership to ensure new employee orientation, leadership training and specific guest service training modules are conducted in accordance with standards of expectation Creates internal materialsto effectively communicate current events regarding training and Human Resources’ activities Responsible for administrative tasks, such as tracking internal and/or external training, maintaining class materials and trainee records Formulates training outlines as needed for job standards to ensure all employees understand and have the skills to provide quality internal and external customer service Supports the development and execution of internal communications and events to support Employment, Benefits, Training, Team Member Engagement and Guest Services functions as needed Works with various Human Resources service team leaders to ensure their section’s communication needs are being achieved in order to function more effectively and efficiently Supports and helps the Human Resources team with other projects and activities from time to time as required Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards Perform other duties as assigned