Provide day-to-day office management of work orders for learning technology environment services and Tier I support of technologies within electronic classrooms and other Union facilities, as well as audio-visual (A/V) support for academic classes and special events. This position provides a wide range of services and support needs for the campus community. This is a full-time, 12-month, non-exempt position. On a limited basis, work hours will be arranged to meet needs and may include evenings and weekends. Work Days: Monday - Friday Shift Start/End Time: 8:30 a.m.-5:00 p.m.; work hours will be arranged to meet needs and may include evenings and weekends. Hours Per Week: 40 Hours Weeks Per Year: 52 Weeks Pay Status and Classification: Non exempt, Regular Full-time Supervisor: Manager of Learning Environment & Event Support Essential Responsibilities and Duties: + Select, train and supervise student workers on operation and support of A/V equipment and technology use in electronic classrooms and office procedures. + Evaluate and adjust student work schedules for office coverage. + Perform general office duties including data entry, filing, generating reports, meeting and greeting campus personnel. + Maintain inventory and organization of all A/V, computer equipment and peripherals, including a hardware database and asset management. + Manage the general maintenance, documentation, and regular inspection of electronic classrooms and other facilities. + Work with clients to best determine support needs and to provide those needs for individual events, classes, etc. + Work with the Office of Special Events and Conferences to provide A/V equipment and planning for special events; also work with outside vendors to provide services for campus special events. + Coordinate delivery, setup, operation and retrieval of equipment for various locations on campus. + Provide Tier I support for campus-wide sound and video projection systems, electronic classrooms, and other facilities; train faculty/staff who need to use facilities; perform basic computer troubleshooting; reinstall operating systems and applications; set up computers in classrooms and labs. + Replace lamp modules in projectors; swap out A/V equipment in locations across campus. + Assist with training and successful execution of video/web conferences. + Digital media management and distribution, including audio and video recording for events and speakers, dubbing, editing, and posting online. + Assist with audio and video recording of live events, with a knowledge of video editing software applications. Qualifications: + AS degree in Applied Sciences or Computer Information Systems is required ; BS degree preferred. + A minimum of 6 months hands-on experience with audio, video and projection systems; 2+ years preferred. + Knowledge of Windows and Apple operating systems; some understanding of networks and printers is desired. + Reliable and dependable in performing job-related tasks, finishing assigned tasks, meeting deadlines and appointments. + Highly detail oriented, with a critical degree of accuracy to coordinate, prioritize, and complete multiple time-critical tasks to meet classroom and special event needs. + Strong interpersonal, organizational, communication, and problem solving skills; ability to work independently and with others. + Work effectively in a service-oriented environment with a variety of people and disciplines. + Proficiency with A/V and associated equipment (such as Crestron control systems) is desired. + Ability to troubleshoot software systems to identify and resolve problems, restore service, and/or assure system integrity. + Ability to install computer hardware and run diagnostic programs; document service repairs and train staff as needed; troubleshoot and resolve urgent technical issues, and respond to help requests; analyze, prioritize, and escalate complex issues to a higher level position. + Must be safety conscious and able to work with a diverse group of individuals. Compensation: The rate for this position is $20.00 per hour. Except for roles with a set rate of pay, the wage/salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The stated hiring rate/range represents the College’s good faith and reasonable estimate of the rate/range of possible compensation at the time of posting. Location: Schenectady, NY We know some job seekers may not apply for career opportunities unless they meet every qualification in the position description including the preferred qualifications. We are most interested in hiring the best staff and faculty colleagues, and recognize that a successful candidate may come from a less traditional career path. We encourage you to apply, even if you don’t believe you meet every one of our preferred qualifications. We offer exceptional benefits including: + Generous Vacation, Sick, and Personal Time + Winter Recess Break in Addition to Paid Holidays + Healthcare, Dental, and Vision Insurance (Flexible Spending and Dependent Care Accounts) + Free On-Campus Fitness Facility Access and Discounts for On-Campus Wellness Programs + Employee Scholarships toward Certifications, Seminars, Training and Professional Development + Pre and Post Tax participation in a 403(b) Retirement Plan + Salary Continuation Program in the event of Disability + Tuition Assistance Program for Employee, Spouse and/or Dependents Background Checks: In accordance with our background check policy (http://www.union.edu/human-resources/background-check-policy?\_ga=2.164769983.1635496244.1717465945-1000516401.1717465945) , finalists for hire will undergo a background check that includes education, employment, and criminal convictions. E-Verify Participation: Union College participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. Learn more about E-Verify (https://www.e-verify.gov/) and your Right to Work (Derecho a Trabajar) (https://www.e-verify.gov/sites/default/files/everify/posters/IER\_RightToWorkPoster%20Eng\_Es.pdf) . Union College Officially chartered in 1795, Union College is the fifth-oldest liberal arts college in the country. Located in the Capital District of New York State, Union is a highly selective residential and undergraduate college, home to 2,200 students and 220 faculty, and offering 44 majors. Union was the first liberal arts college to rethink the traditional liberal arts education and adopt an engineering curriculum. That pioneering approach continues today with an education that encourages students to work beyond the limits of disciplinary boundaries, allowing them to think globally and lead innovatively in a world where problem-solving requires breadth across humanities, arts, social sciences, science, and engineering. Accommodations If you require an accommodation throughout the interview process, please don't hesitate to contact our Human Resources department at hr@union.edu or 518-388-6108. We are committed to ensuring that all candidates have equal access to opportunities and can participate in a fair and inclusive hiring process. Diversity at Union College Union College is an equal-opportunity employer and is strongly committed to student and workforce diversity. Increasing diversity on campus is a critical priority for Union, one that is integral to our mission of preparing students for a globally interconnected world. Union provides a blend of intellectual, social, and cultural opportunities to facilitate the integrated academic, social, and personal development of a diverse community. We value and are committed to a host of diverse populations and cultures including, but not limited to, those based on race, religion, disability, ethnicity, sexual orientation, gender, gender identity, national origin, and veteran status. Union College is committed to providing access and will provide reasonable accommodation in its application process to individuals with disabilities who request such accommodations. Non-Discrimination Policy Union College will not discriminate in the recruitment or selection of faculty and employees, or in any other area of employment, on the basis of age, sex, race, national origin, religion, religious belief, disability, sexual orientation, gender identity or expression, and veteran status. In this regard, opportunities for advancement will be made available without bias. The College is also subject to state and federal laws and supports efforts to attract and retain fully qualified women and other minority group members for faculty and other positions. Union College will comply with the letter and intent of all State and Federal laws and applicable orders pursuant to Equal Employment Opportunity and Affirmative Action.