Community Operations accelerates Amazon’s business growth by improving the health of relationships in communities where we operate. We do this by amplifying the voice of our communities within Amazon using data and building solutions to earn community trust. Community Operations supports global operations by building awareness of the responsibility we have with the scale of our operation on the communities we serve.

The Community Operations Culture team owns community-related learning, content, and communications. Our customers are Amazon Associates and Leaders, Delivery Service Providers, Delivery Associates and Delivery Partners, and ultimately, the communities where Amazon operates. We seek a Learning Experience Designer to own design and development of learning and content that create awareness on issues that can negatively impact the community, drive change in behavior to prevent these impacts, and create positive relationships in their community.

Key job responsibilities
- Design and develop creative, learner-centered, performance-based training materials utilizing interactive eLearning modules, videos, and other modalities
- Own and create elearning modules, assessments, measurement tools, and evaluations of training effectiveness
- Develop scalable modules to ensure all training programs are consistent and ready for a potentially global audience
- Facilitate scoping meetings with subject-matter-experts and technical project leads; devise and drive training communication updates
- Acute attention to detail in a deadline-driven environment
- Effectively manage multiple projects and initiatives simultaneously with the ability to work both independently and collaboratively

We are open to hiring candidates to work out of one of the following locations:

Arlington, VA, USA | Bellevue, WA, USA | Nashville, TN, USA | New York, NY, USA