Location:
4900 Tiedeman Road - Brooklyn, Ohio 44144-2302
Job Summary
Reporting to the Senior Manager of Learning Delivery, this role is a key contributor to delivering best-in-class learning experiences in physical classroom, virtual and hybrid learning environments. This role facilitates content spanning from leadership competencies to job-specific skills with a goal of improving an individuals' performance and contribution to business results. This role serves as a knowledge broker who, in addition to sharing key content, focuses on helping learners connect the information to current and future responsibilities. The facilitator shares mission-critical concepts, then creates an environment in which learners feel comfortable contributing and being vulnerable. This role's approach shifts learners to be active participants in the process and turning to the facilitator for guidance instead of answers.
Responsibilities
Lead and facilitate modules, classes, workshops and bootcamps to ensure that the programmatic implementation aligns with the identified learning objectivesCultivate and create a safe and exciting atmosphere for learners to be curious and vulnerableEnsure all learners are engaged throughout their learning experienceGuide learners through environmental, intellectual and emotional successGo beyond a one-size-fits-all delivery approach to enabling learners to map out their own journey, and then connecting all possible learning paths into the facilitated learning experienceServe in both primary (lead facilitator) and secondary (producer) facilitation roles to support the execution of consumer-grade learning experiencesPerforms other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without noticeComplies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.
Education Qualifications
Bachelor's Degree in Learning, Education, Business, Communications, Journalism or equivalent (preferred)
Experience Qualifications
3+ years Experience facilitating virtual and in-person content in a corporate L&D, education or professional setting (preferred)
Tactical Skills
You have subject matter expertise in storytelling and delivery approaches, and can easily navigate facilitating different course content – from technical, to functional, to leadershipYou have a “Ted Talk” style delivery approach which incorporates confidence, energy, professionalism, technical ability, exceptional learner experience and humorYou can deliver a “Peloton Experience” and excel at engaging learners in a hybrid learning environment in which learners have joined both in-person and onlineYou have experience, or a high interest, in live video and audio production
Personal Skills
Digital AwarenessInfluenceEmpathyEmotional Intelligence
Practical Skills
Oral & Written CommunicationStorytelling
Core Competencies
All KeyBank employees are expected to demonstrate Key’s Values and sustain proficiency in identified Leadership Competencies.
Physical Demands
General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.
Travel
Routine and frequent travel to include overnight stay.
Driving Requirements
Ability to occasionally operate a motor vehicle with a valid driver's license.
COMPENSATION AND BENEFITS
This position is eligible to earn a base salary in the range of $60,000 to $80,000 annually depending on job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible.
Please click here for a list of benefits for which this position is eligible.
Job Posting Expiration Date: 11/18/2024
KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.