**_We’re committed to being the clean energy leader in Louisiana. By investing in renewables like solar and utilizing carbon capture and sequestration technology to make our air cleaner, we’re in this for the long haul, because our state and future generations depend on it. Come be a part of our journey at Cleco where we're Energizing Your Tomorrow._** The **Learning Management Analyst II’s** role is pivotal in enhancing the professional growth of the Cleco team. They will support employee career development throughout the organization. Provide an exceptional learning experience through thorough planning, Learning Management System (LMS) administration, and robust customer support. Attends events to ensure smooth delivery, provides facilitation support, and initiates learner follow-up activities. Responsibilities will encompass a range of tasks to uphold our commitment to excellence. This role will collaborate with leaders and subject-matter experts to understand non-technical, organization-wide program requirements to meet organizational needs. This role will evaluate curriculum and content, as well as define appropriate delivery type to achieve stated objectives. **Key Responsibilities** + Champion a corporate culture that emphasizes transparency, integrity, safety, environmental responsibility, employee development, diversity and inclusion, customer service, and operational excellence. + Design, develop, coordinate, schedule, implement, facilitate (as needed), and evaluate workshops, or other training programs for compliance (Ethics, EEOC, etc.), individual contributor, professional and management/leadership curricula. + Schedule and assign all training/workshops, track registration and pre-requisite completion in LMS. + Provide logistical support for every training event, including in-person and virtual delivery methods, setting up classrooms, ordering meals, and virtual meeting support. + Coordinate with external trainers/facilitators. + Proactively analyze current departmental processes, provide recommendations, and implement improvements to achieve maximum utilization and value of LMS and initiatives. + Assist functional trainers (i.e., Safety, Distribution, etc.) and other employees to create and develop their LMS content, training resource material, schedules, and curriculum. + Ensures LMS data is accurate, and employee reporting is current. + Provide general LMS support and exceptional customer service to employees, responding in a timely and efficient manner and perform research as necessary to communicate accurate information back to the employees. + Communicate courses available to employees and provide necessary information about sessions and available courses. + Collect and generate metrics to evaluate learning effectiveness and to identify developmental opportunities. + Prepare reports and analysis, including ad-hoc reports monthly to uncover areas for improvements and innovation and communicate key findings to leadership teams and key stakeholders. + Work independently with a moderate level of guidance and achieve results by autonomously owning and executing activities as defined by manager. + Perform other related duties as required **Qualifications** **Required Education, Skills & Experience** + Bachelor’s degree in human resources, Organizational Development, Business, or related field + 3-5+ years of related experience + Experience with using Microsoft Office tools including PowerPoint, Word, and Excel + Knowledge and experience working with LMS systems, preferably Workday. + Knowledge and experience working with training authoring tools such as SAP Enable Now, Articulate, and Captivate + Knowledge of development using adult learning principles, instructional design, performance, talent/organizational development, or other closely related area + Project and Change management skills + Demonstrates a strong level of initiative. + Proficient at functioning effectively within a team environment, presenting ideas and opinions in a respective and collegial manner. + Customer focus and employee experience mindset **Licenses and Certifications** + HR (SHRM & HRCI) certification, preferred. + Associate Professional in Talent Development (APTD), preferred **Key Competencies** **BEHAVIORAL** + Balances Stakeholders + Builds Effective Teams + Business Insight + Communicates Effectively + Courage + Demonstrates Self-awareness + Drives Results + Drives Vision and Purpose + Ensures Accountability + Instills Trust + Nimble Learning + Plans and Aligns + Safety + Strategic Mindset **TECHNICAL** + Analytical Skills + Critical Thinking + Database Administration + Project Management May perform other duties as assigned.