If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
 

Pay Range: $88,300.00 - $132,400.00

Job Description

The Learning Resource (LR) Tools Specialist is responsible for the successful implementation, configuration, customization, and troubleshooting of learning resource tools utilized within the institution. The specialist will provide technical expertise, user training, support, and engage with education technology LR Tool Engineers and vendors to ensure LR tools' effective integration and functionality. Additionally, the specialist will manage partnerships with LR tool vendors, conduct quality assurance and testing, and provide documentation and knowledge sharing to enhance the overall learning experience.

Location: This position requires you to live in Utah and work at our headquarters, 4001 South 700 East Salt Lake City, UT 84107, with the ability to work a hybrid schedule in the office 4 days a week.

Essential Functions and Responsibilities:

Implement LR tools within the online university environment, ensuring seamless integration with existing systems.Possess technical expertise in LR tool configuration and troubleshooting to resolve issues and optimize functionality.Provide user training and support for faculty, staff, and students on the effective use of LR tools.Customize and configure LR tools to meet the specific needs and requirements of the institution.Engage with education technology LR Tool Engineers to collaborate on enhancements and improvements to LR tool functionality.Manage partnerships with LR tool vendors, including communication, negotiation, and collaboration on tool development and support.Conduct quality assurance and testing of LR tools to ensure reliability, performance, and security.Create and maintain documentation related to LR tool implementation, configuration, troubleshooting, and best practices.Share knowledge and best practices with team members and stakeholders to promote effective use of LR tools.Provide light project management oversight for LR tool implementation and enhancement projects.Performs other related duties as assigned. 

Knowledge, Skill and Abilities:

Strong understanding of learning resource tools commonly used in higher education settings.Proficiency in configuring, customizing, and troubleshooting LR tools such as learning management systems, content authoring tools, virtual classrooms, and assessment platforms.Excellent communication and interpersonal skills to effectively train users and collaborate with stakeholders.Ability to engage with education technology LR Tool Engineers and LR tool vendors to drive innovation and resolve technical issues.Experience in quality assurance and testing methodologies for LR tools.Strong documentation skills to create and maintain technical documentation and user guides.Project management skills to oversee LR tool implementation projects and coordinate tasks effectively.Demonstrated experience in developing and refining educational programs, courses, and curricula within the higher education sector.Understanding of accreditation standards, regulatory requirements, and industry best practices related to program development and institutional compliance.Proven ability to design and assess curriculum effectiveness, learning outcomes, and student engagement strategies, particularly within a Competency-based Education model.Knowledge of adult learning theories and principles, including instructional design methodologies tailored to adult learners in diverse academic settings.Ability to collaborate effectively with academic departments, faculty members, subject matter experts, and instructional designers to develop and deliver high-quality educational programs.Strong project management skills, including coordinating cross-functional teams, managing project timelines, and ensuring alignment with departmental goals and objectives.Proficiency in data analysis and interpretation to inform program development decisions, assess program efficacy, and identify areas for continuous improvement.Strong interpersonal and communication skills.​ Clear and concise communication skills, with the ability to articulate program objectives, outcomes, and value propositions to internal and external stakeholders.Willingness to explore innovative approaches to program development, incorporate emerging technologies, and adapt to evolving trends and student needs in higher education.

Job Qualifications:

Minimum Qualifications:

Bachelor’s degree in Education, Information Technology, Computer Science, or related field.wo or more years of experience in implementing and supporting learning resource tools in a higher education environment.Demonstrated technical expertise in configuring and troubleshooting LR tools.Experience providing user training and support for LR tools.Experience with online learning platforms, learning management systems (LMS), and educational technologies used in online and hybrid learning environments.

Preferred Qualifications:

Master's degree in Education, Educational Technology, Information Technology, or related field.Experience in project management related to LR tool implementations.Familiarity with learning analytics and assessment development.Previous experience in evaluating and recommending LR tools for adoption.Certification in educational technology or related areas.

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.Must be able to lift up to 15 pounds at times.

#LI-TG1 #D&I#AA

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Opportunity Employer: We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. #DEI